PetflowReviews of petflow.com

I ordered two case of canned food on Sept. 1st. It showed in stock. I followed up a few days later and was told authorization was approved snd the food was in warehouse and I would be notified it was going out very soon. I sent an email for a status a few days later and then called. I was told the same thing. I then get an email on Sept 10th that the order was canceled because of inventory. I called yet again and was told that the manufacturer does not let you to update the stock amount on the website! I never heard of this. It was recommended that I can have my vet call in to see if they can get some? I told them how I was in desperate need for this food as I was running very low and wasted 10 days and could have gone elsewhere. This was my first time dealing with this company and was very disappointed. I would bot recommend this company based on my experience

They never told me they were out of the dog food I ordered after accepting the order as “in stock “. 3 weeks went by and it was when I inquired about delivery I was told they had canceled my order. Now I can’t find it anywhere and as a prescription food I csnt simply switch to another food. Thanks for nothing !!!

No communication that I would not receive this order.

You need to stop saying products are “available” when they are not. Just say they are unavailable! I’ve waisted too much time placing orders just to have all of them canceled.

They said something was in stock I waited 2 weeks I had to call to find out it was on back order

If I could I would give them zero stars! I ordered Hills Prescription I/D diet chicken and vegetable stew for my dog. It was in stock when I ordered it, after several phones calls, and a week later , PetFlow sends me an email it’s out of stock. Can you tell me how it can be available on your website, but then cancel my order a week later?Horrible customer service, horrible company.

My product was listed as in stock, but after 7 days I still didn’t have any update on whether or not my items were on the way or when they might arrive. Since it was my dogs food, I had to cancel the order and find the food somewhere else. Ans it’s been a week and I’m still awaiting my refund. Overall, not a great experience.

Just found out its impossible to cancel their auto ship program via the website. I had used this company for years without it, and mistakenly signed up for auto ship. Now I realize what a scam they are running they will be losing my business. Only a scam company makes you call them to opt out of a recurring order. They only let you "pause" for a set amount of weeks. If you try and remove the items, they say there is a minimum amount and won't let you. You can't remove your payment info. Just think, if you move to an area they don't ship to (Hawaii or Alaska for example) you can't cancel or update the new address. Their scam retention policy just lost them a long time customer.