PetflowReviews of petflow.com

Items were left out on delivery, had to call back and have what was missing delivered again.

Didn't arrived as stated. Had to pay 3xs the amount at petco for the 4lb bag because you can only get the 24lb bag by special order. Very unhappy!

I truly like the concept of this site. However, with this ring my first purchase I was a bit disappointed. I bought a led light leash that doesn't work, another you that was much smaller than expected, a football toy that looks nothing like the image and a tug you that sheds too much of its threads. I may use pet flow to buy dog food in the future, but I am debating on buying toys and other products.

Spoiled rotten box is nice concept. Just hesitate to pay up front when so many people saying they don't get them. Mine were shipped very late, came different times. Dog box was ok, not stellar. Cat box was better. Toys in cats box we're not right for geriatric kitties. Also had shipping issues with food, three times now. If shipping and a few tweak like monthly charges taken from PayPal for spoiled rotten boxes, it would be fabulous. It's basically a great service and decent prices

What a disappointment! The idea of litter being delivered to my door is a beautiful thing, but it just isn't working out. Pet Flow has always offered to replace certain damaged boxes, but in my mind, it doesn't seem to make sense for their product investment or my time and energy. I have had numerous deliveries of kitty litter. Way too many have arrived damaged -a trail of litter from the elevator, a mess of broken boxes and litter at my doorstep and lots loose in the shipping boxes. It takes so long to clean up the mess and tape up whatever is left, that I've decided to give up and buy at the store the old fashioned way.

I ordered two dental things for the dog. You sent one. Had to call and ship the second one. Your rep was pleasant. But it shouldn't have happened in the first place.

I loved your prices. your customer service. Everything about you except the way you choose to ship your items, and that is why you've lost me as a customer. Fed ex won't deliver home delivery on Sunday Monday, and your company doesn't allow for them to leave it at one of their locations where I could pick up. I went through a week of hell trying to get my package. I got great customer service from James Beal who contacted Fed Ex for me to allow my package to be left at one of their locations. It took Fed ex 5 days to get it to that location. To much hassle. Not everyone has weekends off or wants to wait around all day for a package. Fed ex was awful. As much money as I saved didn't make up for the nightmare of actually getting my package in hand.

I had an autoship order, that had been coming regularly about every 3 weeks. I called in to change a new order, I had just placed, which had nothing to do with the autoship order I was already getting. The lady accidentally deleted my autoship order, and could not get the price I had been paying for it back, after her deleting it accidentally. It was not able to be fixed, as they claimed the computer would not allow it to go back like it was. Just can't understand a company not being able to fix something, that their employment did accidentally. Will not order from them again, unless this would some how be fixed on their end. Otherwise, had always had good experience with this company, and had been very satisfied. Needless to say, cancelled the new order I was placing on an adult dog food, as the other order was for my puppies. Am finished, if this was the way they have to handle it.