PetflowReviews of petflow.com

I ordered some pet food storage bins. Petflow charged my credit card then waited for a week to tell me that the product was not in stock. Why didn't they tell me on the day I placed my order that it was not in stock? And why did they charge my credit card? After I was told ( a week later) that the product was not in stock, I went to Chewy.com. I ordered the same product (it was in stock) and they shipped it (free of charge) within one day. I think I will be a Chewy.com customer now.

I received a coupon in the mail for 15% off and free shipping. Great incentive is you are trying to save money. We were even more excited to see that the price of our dog food was on sale on top of the discount. BUT then they called for our prescription from our Vet and because they didn't get it in time they had to cancel our order. They called to tell us this and was nice, but then our coupon wouldn't work since it was for first time customers. Their computer system thinks differently and so then I had to call them to adjust he price and they did. But then I receive another communication that they don't have my prescription. I call back irritated!!! Come to find they have it and learn that there is a communication issue with the company. I finally receive the email saying my food has shipped but was unhappy when it arrived by two UPS delivery trucks at different times of the day. Half in the morning and the other half later. I thought I would have to call again. It wasn't easy and hopefully my comment will help them work out their communication issues.

The following list is what I purchased in my original and so far only order: Outward Hound Dog Games Slo Bowl Slow Feeders - Summer Orange Outward Hound Dog Games Slo Bowl Slow Feeders - Kiwi Green Outward Hound Dog Games Slo Bowl Slow Feeders - Mulberry DO NOT BELEIVE THE FOLLOWING DESCRIPTION: "The Slo-Bowl is a natural, healthy and playful solution for dogs that gobble their kibble too quickly. Our nature-inspired designs promote natural eating habits by requiring dogs to forage for their feasts. Moreover, by prolonging feeding times, Slo-Bowls reduce the risks for bloat, regurgitation and canine obesity. Dogs quickly learn to "chase" their food through the maze of ridges and valleys, making dinnertime feel more like a hunt. And, because the Slo-Bowl "rewards" their play with bits of food, furry friends become more and more engaged as the meal goes on. Veterinarians agree that slower feeding is safer feeding. When it's time to dine, feed your dog with peace of mind." There is no helpful benefit to these bowls at all. My pup still eats too fast. He still gets indigestion and gas. He does not consider it fun. He gets mad and turns the bowl over. The bowls do not produce the desired outcome described. The bowls are attractive to look at, only.

I begin with my items in mind and the process keeps taking me back and requiring the same questions. I just want to place my order. Eventually I have called your number and spoken with very patient and eager to help employees. I received three items I want to return and can't - again after MANY e-mails have not received a simple answer on how to return them. The orders come through rapidly but the ordering process makes me want to stop using your service. I am housebound and your service looked like an ideal solution. It isn't

Love the products that i bought BUT i was not happy that they forgot one of my items. Because of that i probably won't order from this website again.

Ordered 2x bags of 25lbs dog food. Poorly packaged, and as such one of bags completely burst inside brown cardboard box that was bouncing around in (no packing used). The 2nd bag had seal broken, but usable. I threw away the open kibble/bag, a $60ish loss, but took photo and sent to customer service prior. "Brittany" couldn't care less, but was very fake polite on e-mail. I tried Petflow for pricing, but service is garbage if needed, I'll go back to my original supplier at higher cost. ************** A supervisor named Jeremy contacted me (after seeing online reviews) and apologized for Brittany's poor customer service and assured me that is not his expectation. He credited me one of the broken bags, to make it right, and made every effort to get me back to Petflow. I declined but appreciated his efforts.

I ordered Royal Canin SO Urinary health cat food, dry and canned on Mar 20th or 21st. I got the bag of dry pretty quickly. However, I wasn't so lucky with the canned and, when I inquired, I found out that the rest of my order had been shipped in error to Vetsource. I had to re-order the food and the Rx had to be confirmed again. As if that wasn't enough of a delay, I got an email that said my payment didn't go through. I had already paid and was assured that the amount would be credited. I had to contact Petflow again and by this time I was done. I asked for a refund. I was asked to give them one more chance and was offered an extra $5 credit. I agreed, although I'm still not sure where the $5 credit went. So, I got a confirmation that everything was fine with my order and I was waiting for the order to arrive. That was last week. Today, Apr 21st, I got the triple threat: 1. another email saying my payment didn't go through and my order couldn't be shipped until I corrected that situation; 2. an email shortly after that said that my order shipped; 3. later in the morning, the arrival of my order! It has taken a month to get my order from Petflow. That is unacceptable. I still don't understand why I had to correct their mistake by re-ordering. Petflow already had my confirmed order and payment. Once they realized their mistake they should have immediately shipped out the rest of my order. That would have been more efficient. I won't be buying from Petflow again.

I tried PetFlow.com for the first time, and I wasn't impressed. I had a 20% off coupon, and when I entered it, I was charged shipping, and then couldn't remove the coupon to see which was the better price, free shipping and no coupon, or shipping plus coupon. Also, I chose to pay through PayPal. The screen I was sent to didn't give me the option to change my default payment method at PayPal before agreeing. If I use the site again, I will not make the same mistakes; I don't think the PetFlow website is very user-friendly.