PetflowReviews of petflow.com

Response from PetflowJul 22, 2026

We are sorry for this experience and we understand your frustration. No customer should feel dismissed when reaching out with a concern, and we are sorry our team did not show up the way they should have. Like many businesses, we have faced rising operating costs and made difficult decisions as a result. We recognize that does not make an unexpected price change any less jarring, especially without prior notice. We will be sharing your feedback with our team. We are sorry we were not able to do better by you.

Response from PetflowNov 12, 2025

We’re very sorry to hear about your experience. That’s not the level of care we want to provide, and we completely understand how upsetting that must have been. Your feedback has been shared with our leadership team so it can be addressed directly. We appreciate you taking the time to let us know.

Response from PetflowNov 12, 2025

We understand how frustrating this increase feels. Rising manufacturing and supplier costs have unfortunately led to higher pricing on some products. We know this isn’t ideal and are continuing to look for ways to make shopping with us more affordable while maintaining quality and reliable service.

Response from PetflowJul 22, 2026

We are truly sorry for this experience and we completely understand your frustration. Seeing a significant price increase on an order that had already processed, and then feeling like there was nothing we could do to help, is not the experience any pet parent deserves. Like many businesses, we have faced rising operating costs and have had to make difficult decisions around pricing and policies. We recognize that does not make the situation any less frustrating, especially for a long-time customer. We are sorry our team was not able to offer more in that moment, and we will be sharing your feedback with our team. We are sorry we were not able to do better by you.

Response from PetflowNov 12, 2025

We’re sorry to hear how upsetting this change felt. We completely understand your frustration, especially after being such a long-time customer. Increases in operational and shipping costs have led to necessary adjustments in pricing and discount structures, though we recognize how impactful these changes can be. We’re actively working on improving both our communication and our overall site experience to better serve our loyal customers moving forward.

Response from PetflowNov 12, 2025

We’re so sorry to hear about the trouble with your auto-ship order. That’s not the smooth experience we want to provide, and we understand your frustration about being charged when there’s been an error. We’ve shared your feedback with our fulfillment team to help prevent this in the future. We truly appreciate you taking the time to share your experience with us.

Response from PetflowNov 12, 2025

We’re very sorry to hear that navigating our new website has been frustrating. We understand how inconvenient it is when changes make reordering or managing auto-ship harder instead of easier. Our team is continuing to refine the site based on feedback like yours, and we truly appreciate you sharing your experience so we can make it better.