PetflowReviews of petflow.com

I recommended that a family member their home get this and they ordered dog food. I was supposed to get a 10 dollar reward but never go it.

I ordered two different types of treats for my dog. They arrived out of their respective containers. One was for calming the dog while one was for allergies. Since they were out of their packaging, I could not tell which was which. The lids on the containers were thin and non-protective. Now I have one bag of treats that will go stale and I'll not know which is which. I am very disappointed with this experience. I will be calling to find out what Petflow plans to do about this unfortunate problem.

I ordered dog food within the site's parameters for timely delivery before running out. PetFlow.com delayed the first delivery and projected a date for a second, then missed that one, too. I had to buy food in a store which defeats the whole "on line" thing. You pay a premium price for the convenience but it was not convenient. They did give me a 10% credit which brought the food closer to "normal" price. I would not recommend to friends.

At first, I thought this company was awesome. However, my opinion has diminished. I called customer service to change my recurring order from puppy food to adult food, I was told I would get a return phone call whether or not this change would occur on my current shipment or next. I did receive a phone call, yet rather than shipping one or the other, customer service informed me that BOTH puppy and adult food had shipped and it was too late to make any changes. Thus incurring an additional $100+ charge to my bank account. Upon receiving the shipment of both types of food, I attempted to return the puppy food, only to be denied by the carrier due to damage to the box during the original shipment. I was offered a 20% credit by PetFlow, but this was only a "store" credit, so I had to make another purchase in order to redeem my credit. Reluctantly, I placed another order to replenish our adult food supply and I even called customer service to ensure my credit would be applied, as there is no option to select your credit when completing a purchase online. I was assured it would be, even though I mentioned it did not appear so in my order confirmation. Well, as suspected, the following day I was charged the FULL order price. So, I will have to order yet again if I want to use my credit. At this point, I'm not sure it's worth my time. Needless to say, I am very disappointed with my experience with PetFlow thus far.

I ordered over a week ago and have not received confirmation that the order was sent. Hungry dog.

I'd recently placed an order for Royal Canin food and didn't receive it until about 2 weeks after I'd ordered it. I'd sent PetFlow a message inquiring about the delivery of the food and PetFlow seemed quite comfortable with blaming their supplier for the delay and stated that Royal Canin had an issue with regard to their distribution. I suppose this is a feasible excuse for the delay, but not an excuse for their poor handling of the situation. I wasn't informed of this until several days later... AFTER I'd sent them a message asking for the status of this shipment. No apology was made for this inconvenience nor was any effort made by PetFlow to make amends for this whether it be a free item or perhaps a discount on a future order, etc. The bottom line is I wasn't made to feel that I was a valued customer and was left with the impression that my situation/needs were not important to them. Essentially, STUFF happens, it's not our fault and we can't do anything about it so deal with it...oh yeah and see you next order. I don't think so.

I put in a discount code for 20% off called BIG20 but when i went to pay with paypal the discount was not applied so in the end I just paid a normal price.

Doubtful to ever order from here again. Took FAR TOO LONG.