PetflowReviews of petflow.com

Website easy to navigate,reasonable prices, quick delivery.

The shipping is really quick. I normally have my order in a day. Haven’t had to use customer service so I can’t comment on that. The one thing that drives me nuts is the constant emails about auto ship. When I make an order I don’t need to be pushed to use auto ship, if I want it I will use it.

prices are competitive, delivery is fast and reliable. I experience occasional issues with crushed or dented cans. also, I often get large , heavy orders packed in big boxes that I have to open and unload where they are placed on delivery. if the packages were smaller, and 35lb containers of litter sent separately instead of packed together with 3 or 4 cases of wet cat food, I think that there would be less busted can incidents and I know it would be much kinder to my back.

The dog food I ordered, Royal Canine Ultamino, took a long time to be shipped to me. It was on back order and I was updated once, but it would have been helpful to receive more consistent updates as to when I would receive my dog's food.

Product was damaged. However, they took care of the issue by sending me a new replacement.

Online service is good, no customized discounts or incentives.

The prices are great. I got a message from PetFlow that part of my shipment got damaged. I had to call 10 days later to get the rest of my order sent.

Very happy with the wide selection of products and prices. My order was well packaged and delivery was on time. However, Two stars deducted for damaged/dented cans of cat food. Since there was no damage to the box in which they were delivered I can only surmise that they were already damaged (and the seal possibly compromised) at the time of packing. Not good quality control.