PetflowReviews of petflow.com

I emailed for return label. This was sent, but had a short window in which to print. Was unable to get label printed due to being out of ink. Have sent request to please send another label with no response.

Unfortunately, I've STILL not received my order! My credit card shows the transaction, so I'm assuming you've received my payment. I sent an email to customer service; they assured a response within hours...that was yesterday. I'm sure that this is some sort of glitch, but I'd appreciate a response of some sort. My dog craves her bones! Please help!

Ordered FrontLine Plus for Cats. The package was open, though the inside applicator is sealed. Still not sure if someone tampered with the product. My old applicator package said "ONLY FOR CATS AND KITTENS 8 WEEKS AND OLDER". This applicator does not have that written on it.

My first purchase was less expensive than other places but 6+ shipments later I priced around again and noticed petco is 10$ cheaper PER BAG of the dog food I buy. I called and asked them to price match and they can't so I no longer shop here.

I submitted an order for JD. Several days later received an email saying my prescription expired. I got a prescription from my vet and mailed it in. 7 days later still waiting for order confirmation.

The email I was send was for 30% off dog food. On the heading it stated all of the certain brand. It was offered in my original invoice and then I was charged full price. NOT A HAPPY CUSTOMER. Misleading offer. Apparently it was not for "special diet" food. Well, then state that instead of on the top heading saying ALL """"""". Was offered a 10% off. I am not going to be a customer again. Sorry. Rep was as nice as she could be, but I am not pleased.

I usually order from petflow because of the fast shipping time. But it took a week and a half to get the pet food this time instead of the normal 2 days. This was very disappointing since I planned on the usual 2 days. I had to go to the store and buy lesser quality dog food to tide over until the shoopment arrived. This defeats the purpose of ordering online. I understand when things go out of stock but they should be shipped at a faster speed to compensate for lost time.

I ordered dog food that needed a prescription for a dog we just adopted. Not knowing how much she eats or how long it will take for her to eat a huge bag of food, I ordered a one time purchase. My card was charged 3 times for that bag of food and I am still trying to work with PayPal to get the other two charges removed from my bill.