PetflowReviews of petflow.com

The last 2 shipments were not ok, but the last shipment was just horrible. I had kibble all inside the box. Someone's getting really sloppy.

I love the customer service on the phone but after waiting a WEEK to get my cats food, I open a box of canned DOG FOOD and dry cat food. I called immediately a bit frustrated since I waited a week and the order was wrong...then they tell me they don't even have the K/D canned food in stock to resend me...so I had to start over with another company and have to wait another week :o(. Frustrated with elderly 19 year old cat with NO medicine food to eat...she only really likes wet food and dry food is a night.

I love that I can order products and get auto ship. It makes my life easier which we all need in this busy time. However it has been extremely frustrating every time I need to make a change, cancel an order or update a credit card that I have to call and can not complete my business on line. Even when I have received an email instructing me to update payment information by "clicking here" it would not allow the change to be made so I had to call. At that point I canceled my order completely.

It took about 10 days before the order got shipped and then another week for shipping. I ended up going to the pet store after all.

The customer service line is great with the hours they are open to answer questions about current orders. However it has been over two weeks since I placed an order and I have not received the frontline.

I placed an order online on Sunday, June 28, 2015. My order didn't ship out until Friday, July 3. I received my order of food on July 8. I was a bit unhappy with turnaround time.

While ordering my regular pet food from petflow, I saw an offer for a discount on a certain brand of pet snacks, so I also purchased those additional pet snacks intending to get the offered discount for those snacks. I wouldn't have ordered the snacks without this special offer. I DIDN'T GET THE DISCOUNT! I explained my incorrect order details, and the lack of the offered discount to customer support within just moments of placing the order. It ended up with my not even getting a reply from customer support. I paid for the full price. The order arrived. Still no discount or response from support. Lame!

Made a purchase in June, have yet to receive the product. 2 calls to customer service told me just to wait a little longer. Petflow didn't have an issue charging my credit card.