PetflowReviews of petflow.com

My package was a couple days late and the box was damaged and partially open. This is very concerning considering the fact that I was buying food for my animals.

So I made an order of two bags of dog kibble and it took four days I believe for my order to even ship out, on 8/20. Several days later I got a email saying that they ran out of one of the bags of kibble that I had ordered and would be refunding me for that bag. It's now 9/1, going on two weeks later since shipment and I still don't have my now half order.

The laser toy is great but not for all cats. My cat is 15 years old, 77 in human years, and has absolutely zero interest in it. I don't recall feeling like doing anything physical when I was 77. Perhaps, cats are like people and not inclined to play at such an advanced age.

Package arrived with taping broken open. Even the strings in the tape were broken. Product inside box not secured with enough packaging material to prevent product from shifting ALL around. Box too large for the amount of product being shipped. Enough packing material should be used so that the top flaps have to be held down when taping box shut to hold the product securely to prevent movement during transient. This is a reoccurring experience when ordering from this company. When delivered, driver just placed box on front step out in the open. There were severe storms forecast for the day and rain was beginning to fall and the box was nor placed in any sort of protective bag. Driver did not even ring the bell. I have a standing order with FedEx and UPS for all deliveries to be placed inside my breezeway door. When I mentioned this, the driver just shrugged his shoulders and didn't seem to care. If I had not been home, or even noticed that the delivery had arrived, ! would have had a huge pile of wet product sitting outside in the storm.

Ended up with one case of food that I did not order

I needed to purchase a prescription cat food. I provided my vet information. The company e-mailed me to say they couldn't get the needed information from my vet, so my order was cancelled. The issue was the time between ordering (when I thought I would have the food in) and the cancellation was nearly 5 days. For a cat, whose life depends on prescription food, that's a long time to be on a substandard food that will impact his health. Very disappointed.

Purchased $75 worth toys for my 4 month old puppy, Jax. All were made in China. Some fell apart within 10 minutes and I did not want Jax to swallow any of the pieces. The pig ears did not look like the picture, and does not look good for any pup to eat. The Bully Sticks I purchased were good quality. I don't believe petflow should be selling those products with poor quality.

First of all, the local warehouse was out of the dog food I order so the shipment had to come from a warehouse in NJ. From the way the shipment was packed, a hole was puched into the dog food bag which caused a leak in the bag. There was dry kibble all through the shipping box. I estimate that about 2 to 3 cups of food was lost when the box was opened and spilled all over the garbage floor. The hole in the bag was below the easy seal portion of the bag and I had to seal it with packing tape to keep the bag from leaking. I was disappointed in the service.