Teri M.
Very helpful customer service.
Very helpful customer service.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 43,824 reviews with 5 stars · Clear filters
Teri M.
Very helpful customer service.
Judith R.
Made two accounts on accident and received a personal call to adjust it cancel the second order and was refunded. Thank you for carrying through.!
Patricia E.
I can't say enough good things about PetFlow and their exceptional pet supplies. For years, I've been buying all my pet products from them. Their prices simply can't be beat - incredible deals on premium foods, fun toys, comfy beds, and more. Plus, their customer service goes above and beyond. The PetFlow team is friendly, responsive, and truly cares about my pets' happiness. Whenever I need anything for my furry companions, PetFlow is my first stop. I enthusiastically recommend them for all your pet supply needs! Their selection, service and savings make PetFlow the greatest pet supply source around.
R “Nikki” W.
The assistant, Gabby, was so helpful. I couldn't get the text to respond for the discount, so she provided it for me quickly! Then, after I entered the code, and paid, it didn't give me the discount. Gabby responded SO fast and took care of it promptly! I can't recall having customer service this good in my 38 years of living. 😅💖
Amanda
Great website I recently found. Prices are fair and excellent customer service. Free shipping is also a plus.
HEATHER H.
Whenever I need to talk to an employee, each one has been friendly yet professional, with a wonderful can-do attitude. And English is their first language, which makes communications a breeze. They also carry high quality dog food; I can't get my brand from the bigger online companies. Love this company.
THERESA C.
Six of the 12 cans were dented. 4 were to the point where I didn't use them. I did contact PetFlow. I submitted a picture of the four dented cans that I would not use, and they credited my account. I was very happy with the way they resolved the issue.
Response from PetflowApr 2, 2024
Hey there! We're sorry about the trouble here. If you reach out to us via phone at 888-316-7297 we would be happy to resolve this and credit you for the unusable cans. We will also have these cans inspected and packaged better to make sure it's the best experience possible.
JOHN O.
Has hard to find poducts at a great price