PetflowReviews of petflow.com

Order was delayed for a very sick dog....told our vet had not confirmed when he had faxed info 3 times....sent small cans instead of big cans requested

I love the fountain, it's easy to clean and with my very hard water, that is a huge for me. The pump that came with it lasted less than a month and now I'm using one that doesn't fit and I have to run the cord through the water but it's like an energizer bunny, it just keeps going and going.

I placed an order for some Heartgard, Nexgard, and some prescription Science Diet ID dog food. The first two items were shipped immediately. The dog food was to be shipped following a confirmation from the Vet. It was 10 days later and no word from Pet Flow. So I called customer service. The rep said that there was a problem with the credit card. I was never contacted by phone or e-mail. Then in the same call the problem was miraculously resolved and the dog food was supposed to ship that day (Wednesday). Then I get an e-mail stating that it was going to be delivered on the following Tuesday. So all in all it took 16 days to get my entire order delivered with no contact from Pet Flow that there was any problems.

I was starting to run low on my dog's food so I ordered some online from Petflow. This was my first time ordering from here so I was a little hesitant but the site said fast 2-3 day shipping. However, more than a week after I ordered the food, it still hadn't been shipped, even though I received an email saying it had been. Thank God Amazon has same day shipping because my dog needed food fast! Also, his food isn't available anywhere locally. I contacted customer service about my order and was told that either my order wasn't put on the truck or it had been lost. They said they'd get it right out but a few days later I received yet another email saying my order was delayed 2-3 extra days because the food I ordered was out of stock at the nearest facility. I wish they would have told me that before shipping it because I would have told them to forget about it! Now once again, I will be cutting it close on running out of food for my dog. I will not be using Petflow again, and wouldn't recommend it. I need a place that I can rely on!

I ordered 2 bags of a dog food. One food arrived the other did not. I called and they said the one distributor ran out so the 2nd bag had to be shipped from a different place. The e-mail I was sent said the 2nd bag of food would arrive in 2 or 3 days. Still waiting. Today is Wednesday. If it doesn't arrive by Friday I will be calling again. This is the first time I have ordered from PetFlow in a long time and they have not made a good impression on this order.

I can buy the same products for lower prices at my local pet store. Put in the coupon code which originally deducted 20 percent off but then was charged the full amount. What a sham!

For 5 years I used Mr. Chewy (with a problem) to purchase the prescription food my dog requires on an automatic subscription basis. When they raised their prices I decided to look for another pet supply company and found PetFlow had slightly better prices, so I placed an order with them. I paid for the order and supplied the requested contact information for my vet. But after 2 days had passed I'd gotten no notification that my order had shipped, so I emailed PetFlow, and then a day later after getting no response, I called them. I found out they had, for some unknown reason, cancelled my order and not told me! The rep had no reason for doing that, and when I asked why I had gotten no reply to my email he said, "we're busy and just never got around to it"! He then asked me to contact my vet to ask them to fax back their authorization yet again, which I did ... and a day later the order still hadn't been approved. Finally after a 3rd call I got them to locate the vet approval the order went through. I have NOT been happy at all with the whole PetFlow experience!

I would give this company one star except the telephone people were nice. I received the wrong cat food product because of an incorrect and ambiguous item description and incorrect photo. They tried to correct the error and did the same thing again. I've spent considerable time re-packaging the food and driving back and forth to Fed Ex in order to return the wrong product. They said they would send the correct replacement item within a few days but I have not received it or an explanation. Now I have to waste more time dealing with them again! TELL ME HOW I HAVE SAVED IN DEALING WITH PetFlow.com?