PetflowReviews of petflow.com

On Oct 29th after not being able to obtain the prescription canned dog food needed through normal online pet care provider for over 60 days, I found the PetFlow website which showed the food was "in stock". To be sure I called the same day & spoke to an Agent who confirmed their database did indicate the food was In stock. Consequently I placed an order that day and sent the Agent I'd spoken to the original (in-force) prescription. She confirmed via email she'd forward it to the appropriate area to expedite the order as we were running out of food. Received order confirmation that day; along with email form Agent saying she'd forwarded the prescription to complete the order. After receiving no further information I contacted PetFlow via the text message system and was informed " Hi there! It looks like we are still awaiting approval on this order. I've sent your prescription to our pharmacy team again and asked that they approve this order today. Once shipped, you'll be notified via email!" And, that " I just followed up with our pharmacy team". Still having received no information I called the Customer Service Number on Nov 4th. Rep advised she'd look into it and give me a call back. The call never came. Then, on Nov. 9th at 11:38AM I received an email which stated " As you know, we've been monitoring the status of your order and anticipating a new shipment from the manufacturer. Regrettably, we still have not received raw product(s)." "As a result, we've had to cancel your order". Consequently one can only assume after showing the item "in-stock" on the PetFlow website and after calling to confirm that before placing the order and then having received nothing prior to the Nov. 9th notice that PetFlow "Never" had the item in-stock. The old Bait and Switch. Therefore, after this experience I can not and will not recommend PetFlow to anyone.

I ordered a few items using an account credit. When one of the items was “out of stock” at one warehouse and had to be shipped from a different warehouse, they charged my PayPal account without my consent for this item that was already paid for using the account credit. I will never buy another thing from PetFlow ever again. What an awful company.

What a MESS this company is! I thought Chewy was annoying. I will NEVER use Petflow again!

Didn’t have my order in stock and canceled my shipment. With a puppy it is hard to just up and switch food when an order doesn’t arrive as expected, so had to go to extra lengths to find the specific food.

The item I ordered turned out to be unavailable. I received an email a few days after ordering which informed me of that fact. I don't know why you can't update your website so someone doesn't end up ordering something you don't actually have. Thankfully, I was able to find the item on another website for less money.

have been waiting for almost 2 weeks for the dog food i ordered?? they said it got lost??

Can you wait til I receive my order? So far your premature review begging is a turn off

Bad experience. Took forever to acknowledge receipt of pet Rx, all the while losing time to secure the limited supply of product I ordered. By the time they confirmed receipt of the script and acknowledged the order, the supply dwindled and I lost the product. Mind you, that took days and days and yet my debit card was charged when I placed the order a week before and it was another bunch of days before the charge was reversed.