PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
kathleen O.
Order and paid for dry dog food and 12 cans of wet dog food. The day they shipped it, I got an email saying they will refund me cause they are all of sudden out of that particular wet dog food!! I then had to run everywhere to find it…. At the last minute!! When the 40 lb Victor dry dog food arrived, it was thrown on my porch, half hanging out of the box! Needless to say, that was my first and LAST order work them!! I’ll stick to chewy!
C.J. D.
Ordered prescription dog food, but got nothing but excuses. For over a week, their reps made one excuse after another as to why my dogs food was not shipped.
Diesel’s M.
I placed an order on 11/2. Received an email saying I would get a shipping confirmation when it shipped. When not received by 11/12, I reached out to customer service and was told it was delivered on 11/11. As of 11/14 I still have no food & was forced to order elsewhere. Your customer service did respond, but were not helpful.
SHARON Z.
They let me order food and charged me and called my vet to confirm the prescription, and they didn't even have the food in stock. In these times of cat food shortages, wasting my entire week thinking I had found food for my cat was detrimental to my finding more in a timely fashion. Shame on you, PetFlow.
Sanja
Great pricing however I Wasn't able to use my 10% on my second order as promised. I did rate the company a 4 star however after reading the other 1 star ratings I feel I'm just another customer that was mislead.
AJ'S R.
I spoke with somebody in chat and I canceled this order I was told that my order was canceled I asked for confirmation that my order was canceled to an email they told me we don't do that two days later I had two of my 50 lids show up at my door after it was canceled I don't know what kind of operation you run but it sucks definitely one star and if my card is charged for the other screen lids that are on back stock after I canceled I will sue your company
KENNETH H.
Although I have had great success with using PetFlow in the past, currently their service is quite poor. I had a older cat is needs Vet prescribed food. After ordering food recently, PetFlow informed me the Vet indicated I have "no relationship" with them. Ok, I called the Vet and they indicated they received no communication from PetFlow. This I tried again and the Vet indicated they would be waiting for PetFlow's communication. On that day, again I received a email notice from PetFlow saying the Vet and I had no relationship. Since the Vet was expecting a call or fax, one can only assume PetFlow was communicating with the wrong Vet or is lying. Take your pick. Either way, my poor cat did has not receive the food she needs. Shame on PetFlow. Regards
ANNA
Never received the dog food I ordered nor did anyone follow up after I called them inquiring about the missing order. Super disappointing, untrustworthy, and poor customer service