PetflowReviews of petflow.com

Most of my product was damaged to the point that I can't even open my cat food.

So I had a great experience the first order. This second order is the reason I won't order from them again. After I placed my order they told me it was on back order, I immediately contacted them via email and it took a week or more for them to send me a message stating they were too busy to respond. It's been 2 weeks now and I have no dog food or refund and no response. I'll never order from them again.

Ordered my food weeks ago still hasn’t arrived this is so upsetting

They charged my card yet cancelled my order. I didn't notice the ordered wasn't coming until a week later when I expected the pet food to be here. I contacted them and they said they cancelled because they were backordered. I had to contact THEM to find this out, after I expected to already have the food. I had to purchase food from another company since we wouldn't have any before running out. Very poor communication with an out of stock item. Greatly disappointed with the service. If they had told me it would have been easier to get alternative food.

The package was delivered not to my address but to my neighbor's.

Shipment late, package lost.

Went to purchase a product that has been very difficult to find. Online stock showed in stock a few days later I get a message saying they’re out of stock. Customer support was quick to respond but couldn’t give me any sort of time line for the back order(understandable). I went back to the site to check the item again and it still said it was in stock on the website. I can understand the website being wrong and not sure on the back order, but if I’m receiving an out of stock email the website should be updated and corrected to help other people who I’m sure are looking for the same product.

It took two weeks to receive my order. When I called over a week after placing the order and receiving a shipping confirmation, I was told a replacement order would be sent. My order had a shipping number assigned, but had not been shipped. I received emails later saying they didn't have the item in stock and it would be sent from a different warehouse. I received part of the order and got no communication on the other part. I got an email and two days after the first part came I received the second part separately. Meanwhile, I had to find dog food elsewhere and pay more to keep my dogs fed while waiting for my PetFlow order.