PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
BRIAN L.
you keep losing my auto ship orders and I have to go manually back in to order
Response from PetflowNov 12, 2025
We’re so sorry for the trouble you’ve experienced with your auto-ship orders. We know how important reliability is, especially when it comes to your pet’s supplies. Your feedback has been shared with our operations team so we can look into what may be causing this and improve the process moving forward.
S M.
I have been ordering Fromm 30 lb bag of kibble for the last 8 years. Since it is more than $59 there was no shipping. Suddenly Petflow made the cut-off for free-shipping $59.99 and I was charged $12.99 in shipping for the last shipment. When I saw this, I called to cancel--the shipping had not happened, but the representative said the warehouse was already preparing the shipment and refused to cancel my order.
Response from PetflowNov 12, 2025
We understand how upsetting it feels when a long-standing policy changes unexpectedly. We truly appreciate your many years of loyalty and are sorry for the frustration caused by the shipping threshold update and the difficulty canceling your order in time. Your feedback has been shared internally so we can continue improving communication and flexibility around order adjustments.
Dave M.
Petflow was a solid company we have purchased dog food from for years. A few months ago our billing got messed up and our autoship discount was removed. I got a hold of them and they corrected it no problem. I also receive emails ahead of every shipment confirming the order and timing. "Your auto-ship is shipping soon" email 07/24/25. "Your Petflow order confirmation" emailed 07/30/25. This month I get an email at 2:00 a.m. on 08/28 saying the order was processed and the total price was 75% higher than last month. I received no email prior to this like I did in every month prior. When I contacted the company they said they sent an email blast Aug 1 notifying customers they were no longer honoring discounts on autoships and the order was already shipped so there was nothing they could do. I also get an email from Fedex when it ships and I still haven't. I was also made to feel like it was also my fault because I must not have gotten the email blast notifying the changing of my 15% off for life discount. If they need to eliminate the discount I understand but they intentional also did not send the email prior to shipment confirming the price and quantity. I would have also experience all the struggles with damaged product from Fedex but always looked past it because I thought it was money I wasn't sending to Amazon or one of the other large competitors. This company is unethical and not worth your money. There are many other options of companies that demonstrate better values.
Response from PetflowJul 22, 2026
Thank you for taking the time to share this in such detail and for your years of loyalty to Petflow. We are truly sorry for this experience. You deserved clear communication about the discount change before your order was processed, not after, and we understand how frustrating it must have been to see an unexpected price difference without prior notice. Like many businesses, we have faced increasing operating costs and have done our best to balance that while continuing to serve our customers. We also hear you that the interaction with our team left you feeling blamed rather than supported, and that is not acceptable. We will be sharing your feedback as it speaks to real gaps in how we communicate policy changes. We are sorry we were not able to do better by you.
Micki
I would give a negative number if I could. July 30th they sent an email stating an auto ship order would be sent on Aug 6th 265.00 plus tax. On Aug 6th got billed over $424 and could not cancel as order had shipped. They said nothing could be done as there was a price increase. I have sent messages to management without even a response. I will never order from this company again and warn everyone else with autoship
Response from PetflowNov 12, 2025
We’re very sorry to hear about your experience and how frustrating this was. Cost increases from our suppliers have unfortunately led to some necessary price adjustments, though we understand how disappointing that can feel, especially without clearer communication. We’ve shared your feedback with our leadership team as we continue improving transparency and ensuring our customers feel informed before any changes take effect.
Tax F.
After a couple of recurrent problems with the web site over the years I have to report that in the last year 2 shipments that were supposed to be "auto" and no hassle never arrived. In fact, in both cases, FedEx reported that they never received the item from Petflow to ship to me at all! If this company isn;'t 0ut of business already they will be soon. They made it my problem to refund the order with the credit card company, a clear violation of card merchant terms.
Response from PetflowNov 12, 2025
We’re so sorry for the repeated trouble you’ve had with your shipments. This is not the experience we want for any of our customers. We’re actively working to improve our site and internal systems to prevent shipping errors like this and to make order tracking more reliable. We truly appreciate you taking the time to share this feedback, it helps us identify where we still need to improve.
Kristina M.
This company is a circus and monkeys are running it. I placed an order almost a month ago for PRESCRIPTION food that my cat needs to SURVIVE. A week went by, kept getting auto “working on it” messages. Called and was told the order was “lost” and they’ll put it back through. Another week went by, no delivery. Asked and was told the written script was no longer valid. Gave my clinic info for them to contact. Was told the order was canceled, and I’d have to resubmit. Asked for the manager, Savannah, who assured me the order would be put back through, she had all my info, all was fine. Another week went by, no order. Just emailed her and was told my order was canceled. WHAT IS WRONG WITH THESE PEOPLE? Simply unacceptable.
Response from PetflowNov 12, 2025
We’re truly sorry for the experience you’ve had trying to get your pet’s prescription food, especially knowing how important it is for their health. We completely understand your frustration with the delays and miscommunication. Your feedback has been shared with our team to help improve how we handle prescription orders and follow-ups. We’re also actively working to strengthen our systems and communication so situations like this don’t happen again.
Scott R.
Almost $46 with tax & shipping for a $25 bag of dog food. Totally ridiculous! And I can't return it!! Will never order from your company again. Order # 008388175 Order Date: August 15, 2025 Status: Complete Reorder Print Order OrderInvoicesShipments Billing Address Scott Rothfuss 4679 Snowbird Drive Hamilton, Ohio, 45011 United States T: 5136469759 Shipping Method Shipping - Standard Payment Method Credit Card Items Ordered Tracking Number(s): 883597697449 Product Name Price Qty Subtotal Royal Canin Breed Health Nutrition Poodle Puppy Dry Dog Food 2.5-lb Auto-Ship: Every 4 weeks SKU: 36612 $30.95 1 $30.95 Subtotal $30.95 Shipping & Handling $12.95 Tax $2.01 Grand Total $45.91
Response from PetflowNov 12, 2025
We’re very sorry to hear you’re disappointed with the cost of your recent order. We understand how frustrating it can feel to see higher prices. Unfortunately, increases in manufacturing and shipping costs have led to price adjustments across many of our products. We truly appreciate your feedback and will continue working to find ways to keep our prices and shipping rates as fair as possible.
J L.
I have been a customer of PetFlow for numerous years, using their convenient auto-ship feature for our pet's food needs every month. I would normally rate them high, but recently they changed their auto-ship policies without any notification to me (I do not subscribe to their marketing emails). They discontinued their auto-ship discount and changed their free shipping. This resulted in a ~30% increase in my order but it was shipped and charged without informing me of this. Or rather, the day I got the order notification (Saturday), I contacted them the correct or cancel the order. Too late apparently. No problem, any decent company would rectify this by crediting the increase for this one order as it was not a customer initiated issue. I would understand future orders being increased, but not without informing the customer. Unfortunately despite multiple requests, their customer service states every time that it was an upper management decision to change policy, and now that the order was sent, they would not issue any credit. That to me is absolutely poor customer service. It truly baffles me. For $20, they have lost a long term customer.
Response from PetflowJul 22, 2026
Thank you for your years of loyalty and for taking the time to share this feedback so thoroughly. We are truly sorry for this experience. You reached out the same day your order was processed and we understand how frustrating it must have been to feel like that did not matter. You deserved to be informed of the policy changes before your order was charged, and we recognize that did not happen the way it should have. Like many businesses, we have faced rising operating costs and made difficult decisions as a result. We know that does not make the experience any less frustrating, and we are sorry we were not able to do better by you. We will be sharing your feedback with our team.