PetflowReviews of petflow.com

I hate how you heavily promote your auto ship program. I'd rather have more discounts on one time shipments. Honestly, I'd probably order food from you guys regularly if you had more promos for "one time shipments." I just hate the idea of being committed to auto shipments.

I placed my order on Tuesday night. It supposedly shipped on Wednesday and was supposed to get here on Saturday. I didn't recieve it until Monday. Not fast at all.

The plastic wrap around each case of dog food was disintegrated, so during shipping, almost every can broke loose inside the box. One can broke open at the seam and leaked all over the inside of the box and the other cans.

I order pet food for some charitites/rescues and have used Chewy for years without ANY issues. First autoship order with pefflow is already a pain. They sent 2 emails saying they will ship order and all changes need to be made by 29th and no changes can be made after that (appreciated the email, though I keep track myself) and as I was traveling I decided to cancel the order when I return. I log in today, the 28th, and I cannot cancel the order! The company decided to ship and charge me sooner! It is Saturday so I cannot deposited money to the account to cover it, and transferring will take a few days. I call them and the girl goes through this whole rigamarol about how they can email me a form to print and I can then take that and the 33 lb bag of food to UPS and ship it back to them and then 3-5 days AFTER THEY RECEIVE IT they will issue a refund, also that I could contact paypal and my bank for any NSF fees. I asked how a mistake made by THEM should cause me so much of a headache? She says it is their fault, but nothing anyone can do. Absolutely ridiculous, of course it is no the girls fault, just their policy and choice in how they run their business. She refunded the amount, but of course there will be an an NSF fee which I do NOT appreciate. She said they could possibly give me an account credit, but after this first experience, why would I want to use Petflow again?! That is asinine! Just a pain! I ask to speak to a supervisor who maybe could help, there is one who just left for lunch. Seriously? And if you try to cancel your autoship to never have this happen again?! YOU CANNOT!!!! They give you a reference number and force you to sit on hold, again, and call and cancel the order while they try to convince you to stay with them! Huge headache for something that is supposed to be a time saver!! Thank GOD I always use Paypal, they agreed to handle the issue. I will DEFINITELY be sticking with Chewy for all future orders!!! NEVER had an issue, once I did have a small problem that was my own fault and I called them for assistance in how I could solve (it was a problem with a toy) and they were WONDERFUL and went our of their way to assist in something that was MY fault- which I do NOT expect- I only called for direction on if they knew where I could turn to!! Night to day comparison to Petfllow!!! Googling reviews shows similar complaints, so it is a company issue, not rare and untypical of the company.

I ordered on a Tuesday, Delivery was scheduled for Saturday. That would have been acceptable. After Saturday, tracking went off the grid, disappeared, and didn't receive the package until Tuesday. I ran out of Dog Food on Sunday and had to go purchase locally. Totally defeated the purpose. (my first time ordering) Probably also my last time. In apology they did give me a $10.00 credit towards my next order. My order was over $100.00. Cost me more than $10.00 to buy a small bag in town to get my dogs through for an extra 3 days. The dog food was fresh and in tact when I finally did receive it.

My package shipped on the 12 and I still have not received it,it is the 17 th.

Order contained the wrong food. Pet Flow blamed my ordering but I believe it was their system as I had an auto order for the right food in the future and suddenly the wrong food shows up. Pet Flow refused to correct.

I placed an order and received an email saying they'll ship out the packages the next day. They notified me 4 days after I placed my order that there was an issue that needed to be clarified first before it shipped out. I was really disappointed because I thought they shipped out the packages by then. I ended up canceling and buying from a different company.