PetflowReviews of petflow.com

I want to give it more stars but sadly what went from a great experience and a company I was happy to give my order to has changed to a lot of frustration and disappointment; the complexity of trying to change ANYTHING on my account now is just ridiculously complicated or flat out impossible...including when trying to cancel altogether, and now when trying to move my order up (and spend more money!) - which is actually not even possible and it is more than frustrating. Due to getting being extremely ill I can't drive or even lift my bag of dog food etc so this service was wonderful and convenient and prices are right - however the service in the last few months has been VERY disappointing. I may look to another service after the last delivery. Not only did it take longer than usual but it took an unacceptable Amount of time which in turn made us have to go buy a bag of food and then end up having to actually pay for 2 because of this now my order dates are screwed up and I can longer make my order come sooner. This is a shame especially since I need major surgery in 2 days and needed my food delivered prior to that and it won't let me move the date up and I have to wait almost 2 weeks. The customer service and account handling has dwindled. Also I don't find it acceptable for the amount of time we had to wait for the last order and that it was delivered close to bed time - unfortunately if this continues I will have to go elsewhere. There is no easy way to cancel your account, you have to call which I think is ridiculous... I used to recommend pet flow and now I'm asking other people who else to use. I love to recommend sites and products and send business to companies so this is a shame as I have a media presence and following locally and further both online and other outlets

After leaving the vet details for the prescription i needed i had to call 2 times and ask why the order is not processed even after one week. once it was accepted i received an email after a couple of days saying that the food is no longer in stock and i have to wait 3 extra days. so from the point i placed the order until i got the food it took 11 days. maybe there is room for improvement.

Their shipping process is terrible. You receive a notification that the item has shipped but it is never picked up the same day. It usually gets picked up the day after it is marked "shipped" and that is the day it says it should be delivered. Once it finally gets picked up your tracking info will lose the delivery date then put it for 2 days after pick up. Order on a Tues you will get it Fri and I can drive to their facility within 4-5 hours. How hard is it?

Two fraudulent charges were made to my credit card following my online purchase. Attempted to discuss this with Pet Flow customer service, but waited on hold for 15 minutes and gave up. BUMMER

After an incredibly hard time maneuvering their website, I ended up calling for help. Their phone service was unable to resolve problem. Ended up canceling and going to Chewy.com - where I had a seamless and enjoyable experience. I would safely say I gave Petflow several chance and they never stepped up to the plate to help me with my order. I also had to call in for help with Chewy.com. They immediately helped me with my order and it was here really fast.

The order took too long, 7 days, to arrive. I compare the service to other companies that have delivered quicker ( Zappos, Nespresso etc.) and find 7 days unacceptable.

Ordered two bags of dog food, a recurring order. Never told that the item was backordered. I had to call and ask where my order was as the website showed the order as "cancelled". Then told by service that the promo price along with Free shipping offer was "expired" - which meant if I re-ordered - my order went up $25. Suffice to say - not happy and not going to be ordering any time soon

Shipping tracker did not update, but showed a delivery date the day I received my email showing the order was processed. My package came four days after the expected delivery date.