PetflowReviews of petflow.com

I paid for a package of food for my chihuahua that needed a recipe from the vet, but we could not get it, so I would like to have my money back.

I wrote to the company regarding a complaint about customer service claiming that I didn't have funds to pay for an order that was an auto ship and said backordered, and after ordering something else, I got billed for it. Not knowing what this charge was, I called in to find out. The customer service gal looked up my file and came on the line and humiliated me, saying the order hadn't shipped because of a PAYMENT ISSUE, when in fact it hadn't shipped because PETFLOW didn't have the stock!! I have been ignored, ZERO response from PETFLOW. Apparently my business is not valued after so many YEARS!

The whole reason why I ordered from petflow is because of their quick shipping in 2-3 days. It took over a week for my food to arrive. I had tobuy another brand of food that upset all of my dogs stomachs. Never again.

5 days after I should have recieved my order, I called because I did not know why or where it was,well was told by a very rude lady she would send an e mail to hurry up my order at another warehouse because they had none. I asked why they didnot notify me, it was scheduled for delivery on the 24th today is the 29th I was going to order another but she was so rude I will order my dog supplies thru another company.It should be automatic to let your customer know that you are not sending their dog food I will no longer want your company to send auto ship.And the woman I spoke to should be fired for her rudeness to your customers.And she could not tell me when the dog supplies will be shipped.

Disappointed. I created my first order on 11/17 and order still hasn’t even shipped (11/28). No communication updates either. Uggh!

Damaged cans. Box took a long time to arrive. When it did, the case of canned dog food had one can completely smashed and open which needed to be discarded and another 4 cans severely dented. The outside box was fine, so the case was damaged before shipping.

NEVER RECEIVED MY ORDER IN OVER A MONTH AND SPOKE TO OVER 10 CUSTOMER SERVICE PEOPLE. DON'T BUY FROM THIS COMPANY !!!!!!!!!!

Dry veterinary approved dog food still not delivered after two weeks and card has been charged.