PetflowReviews of petflow.com

I've had some missed shipments and shipments of the wrong thing Your customer service reps are helpful but I'm not that satisfied

I can't give you a review on something I DON'T YET HAVE! According to your email it was shipped on February 9th. As of today, February 20...I HAVE NOT YET RECEIVED MY ORDER! I am NOT happy about this.

I ordered a simple tee shirt over two weeks ago and it still hasn't arrived. I also ordered a different tee shirt from another company on the same day, and it arrived within two days. Needless to say, I will not be ordering from your company in the future.

I cancelled my order because the process to too difficult to get prescription dog food. The customer service people are nice, but ultimately weren't helpful in helping me obtain what was needed to fulfill the order. Frustrating experience.

The Company you are using to fill Persciption Orders does poor job in obtaining required information from Doctors.

Ordered Revolution for our dog who has mites. On Thursday 1/21 I placed the order. Out vet filled out the fax for the script that day and sent back on Thursday 1/21. As of Wednesday 1/27, still no Revolution. Click on the tracking number sent from Petflow and it states FedEx has not received the package yet. Come to find out the outfit Petflow uses to fill scripts is in Washington state. They sent the package UPS Innovation, or something to that effect. The package traveled to NJ via UPS, then is transferred to the postal service and then is delivered. Supposedly I will get the package on Thursday 1/28. 8 days to get the medication, while our dog suffers. The people at Petflow were of no assistance. Never offered to send something overnight, etc. I hope the people running Petflow do not have to wait 8 days to get a prescription filled when they are sick. I will buy anywhere else but here. I do buy our dog's food from Petflow but that will stop now. Use PetMeds, they were very helpful and tried to assist me in getting something sent overnight on Tuesday 1/26 but it was too late in the day for them to get the package out.

Placed an order online, never received email confirmation of order. After the order didn't show up in a reasonable amount of time I called customer service, they said the shipment was held up due to an exception - no unit # (I'm staying in a condo) on the order. I recall inputting it, but maybe my fault. Customer service said they would call fedex to correct, that was 5 days ago - order still hasn't shown up. FedEx has weird hours here so they were probably closed when/if customer service called them, but obviously no follow up. I use Petflow when I'm up in the mountains to order the premium pet food my dogs normally eat that isn't available locally. The exact same thing happened the last time I made a Petflow order & it was a mess to clear it up. 'Mountain Time' complications are partially to blame (fedex is dysfunctional here compared to being in a big city) - but regardless I'm going to have to make a few more phone calls to get it cleared up.

I placed my first order and when I wanted to review the order I was not able to