PetflowReviews of petflow.com

Placed an order for a prescription dog food on 12/27/2021 which your web site said was in stock, which was a surprise because all other pet stores were out of stock. Received a confirmation with an order number, pending charge on our credit card. Pending charge dropped off the credit card and when I checked the order status on the web site, there was no record of the order. Called customer service 3 times and was basically told the same thing…we received your order, the product is in stock, have received the prescription from the vet, the order is being processed and it will be expedited shipping. Never did receive a shipping confirmation or product. Guess you were out of stock too and didn’t want to let me know.

Horrible communication, useless customer service, promised e-mails never received, “in stock” item still not received after 11 days. New tracking number refers to item already delivered, not item still waiting for. This was my first and last order.

Never did get my order and it took 3 days for you to let me know it was out of stock

Out of the last ten orders, three were messed up and did not deliver on time. One of which required our cat sitter to go to a specialty pet shop to get food while we were on vacation.

I still haven’t received my order. I ordered some dog food, and a $2 chinchilla chew to get free shipping. The chinchilla toy came quickly, and it was in a HUGE box that could have fit the bag of dog food that I ordered as well. The dog food still has not come, and yes it might be a supply chain issue, but there’s been no communication at all and still no update.

Place the order 11 days ago and still no shipment yet. Call them a few days ago and was informed that it was ready to ship but still no info whatsoever.

It's been over two weeks and I have yet to receive a shipping confirmation. Will likely dispute order.

Petflow has been fine, not stellar, with occasional hiccoughs on prescription food authorization. Lately, they've been completely unreliable as a retailer, causing us to cancel our subscriptions and move to Chewy.