PetflowReviews of petflow.com

The process of ordering was simple. Sadly, a bunch of the cans of dog food I received are completely dented. Not sure if this happened in the warehouse or in transit.

Took longer to get to my house than expected

I ordered 6 bags of Fromm dog treat as a Christmas gift for my Sister’s dog. One bag was almost out of date when It arrived. Needless to say, I had to give the gift right away so the bag wouldn’t be out of date. I was planning on giving 5 bags of the treats as a Christmas gift. I was disappointed in the one bag that was close to expiration, but I was glad that the other bags did have at least 6 mos before expiring. I did receive my order fairly quick but my order of 6 bags of treats and several other dog items appeared to be just thrown in the box with no protection at all just the items on top of each other and all turned various ways.

had a few issues with the shipping of my dog food, then having to re-tape bags and boxes and send them back. I rather by them from a pet store then deal with the shipping. your boxes are to flimsy for the bags of dogs food, they rip open from the taping. boxes are not strong enough. I have told this time and time again.

There was an online ad for a percentage off your order which, once I placed the order and filled out the shipping info, said it was not available for my item. That was pretty lousy. My order did arrived on time.

Automatic delivery is a Pain. Needs to be more flexible with changing dates, turning on and off. And should have an option month to month. Smaller slots.

The customer service is much better than it used to be when you call in but my husband uses a competitor and they have a couple of extra features I kinda like, such as letting you know shortly before your order ships just in case you need to add anything or delay. Overall, though, I’ve been satisfied with Petflow.

The service is fine. When I buy 30lb of food I don't need multiple emails a day to order again. WAY TOO MANY EMAILS. The constant discount and reorder emails has ruined my pleasant experience.