PetflowReviews of petflow.com

FedEx's ground service is unacceptable. My most recent order will take almost one week to receive. It was routed back through Chicago, IL instead of directly from Cranbury, NJ yo TN.

I find the website quite irritating to use. I am on auto delivery and had set up 2 addresses - one for home and one for my beach house in the summer. I received an email which stated my auto ship for the beach house was scheduled to ship. Since I had just received my order, I checked my online and saw I had 2 seperate accounts. I tried to just delete one several times which the system rejected. I called and requested the beach house account be deleted. The representative did not delete the second auto ship but did correct the type of food. Had I not gone back to the site, I wouldn’t have known. The next call I made did correct the problem, but it was still frustrating. Why can’t the customer delete an order or change the address without creating another account?

While I did receive a refund for the item I was sent, plus the correct item was then updated on the website after I made the agent aware the incorrect item was being promoted, the agent never did get back to me about whether any of the item I was looking for remained in the warehouse (as he said he would...).

My very first order was lost by FedEx, which is unfortunate. I've had better luck with UPS. Petflow is replacing it, but I wish I had the order 10 days ago, when it was supposed to be here...

I love the boxes, and was really happy for the first few months. However now it is taking longer and longer for the boxes to arrive. As in it takes nearly 3 weeks to arrive. It’s absurd.

The dog food cans were shipped with almost half of the cans dented from the two cases. No packing material was included in the package. I was told this is irregular. I was offered a refund for one of the cases, but had to email back again a week later because the refund wasn't processed (even when they said it was). They eventually issued it, but nothing more in response to my trouble.

The reasons why I’m not giving more stars are the always late arrival of my orders and the fact that you can’t cancel your auto ship deliveries online, you have to call.

Our shipment of Dr. Elseys 40 lb bag of cat litter arrived with a tear which caused it to leak into the box making a mess. It was shipped together with cartons of cat food and obviously ripped on the box corners. Poor packaging.