PetflowReviews of petflow.com

PetFlow uses "VetSource" to verify prescriptions. VetSource will send you emails claiming they are trying to get ahold of your vet to verify the prescription but "they haven't been able to yet. You may want to contact your vet." It appears VetSource really wants the customer to do the legwork on the prescription - which I finally did and got a written hardcopy prescription. When I asked PetFlow what email I can send it to they said I had to send it by U.S. Mail. Huh? Since a week had already passed and I was not close to running out of food, I said no thanks, I'll cancel and order elsewhere (Chewy.com is very fast and prompt and doesn't have these prescription hassles.) I couldn't find a place to cancel my order at the website so I used their Chat service. After the rep said the order had been cancelled I asked if an email confirming that was going to be sent. The reply was that "they don't do that" but I could check back in a few hours to verify the cancellation. All in all, not a customer-oriented experience. PetFlow needs to update their processes and systems to be competitive.

I had ordered some Royal Canin food for my pup around July 3rd, it should have been to me about 4 days later- the food doesn't arrive and online it says processing. Only July 6th I email asking what's going on, and I get an email: "Thank you for contacting PetFlow! Royal Canin Veterinary Diet Canine Gastrointestinal Low Fat Dry Dog Food is in fact a prescription item. Any item on our website that has an RX under the picture is a prescription item and requires a script in order for us to ship the product due to FDA regulations. I will reach out to VetSource who handles our prescription items and see why there is a hold up in obtaining the script from your vet clinic. If you have any other questions or concerns, feel free to let me know. I'm always here and happy to help!" So I send them the info email and office number - which apparently their online selection has incorrect. Petflow apologizes and says they'll give me $10 credit towards the next order. Great! I wait another couple days and nothing. So I called my vet and they said that they got a call and gave the info. So then I called petflow and they said they didn't get it and they apologize and give an additional $10 credit. Great again.... 2 more days later July 12th I still have no food from Petflow and call again, turns out they had the wrong name and it should be out shortly - by now I bought a bag from a vet that was an hour away to get it, the guy on the phone feels bad and gives me a $15 credit. Great... On June 12th I get an email confirmation saying it was shipped. I then think well now I should have about $35 in credits to buy something else on the site being I don't need dog food for 6 months cause I have the bag I bought and the bag they shipped so I thought maybe I'll get him a toy.. .when I looked the credits were gone. After looking it turns out that Petflow Automatically will use the credits to pay for the next order, which isn't what I want - and there was only $20 credit. So in the end I'm not happy or sad... just confused.

The products are fairly priced and delivered promptly but they bombard you with spammy emails daily. In order to cancel an autoship program they force you to call instead if enabling you to do it online. Bad form all around.

Ordered 4 cases of dog food, checked web site to see when it would ship, web site showed order was canceled? I called to see what was going on, was told mdse was out of stock. I asked when is it coming in reply was its not on order. I told them it would of been nice to receive a email to let me know. If I had not checked on the order I could still be waiting for the shipment. Not very good customer service.

Somehow, duplicate auto ships accounts were created for me...may have been my error. So, Inreceived 2 charges and 2 bags of food back to back. I called and was promised it was corrected. One week later, I was charged again and subsequently received yet another bag of food I don't need. I called and was promised the shipment would be canceled and a refund issued. Neither of those promises materialized because I still do not have a refund and the bag of food arrived on Friday. At this point, I'm not sure what to do. I am scheduled to get ANOTHER bag of food on 7/22 which means another charge to my debit card. The only solution seems to be to cancel my account and start all over again once I run out of food.

Said vet fax down they said they would email them, then got a email two days later that the fax wasn't answered. Seriously?

The quality of the product was terrible. This was my first and last pet flow purchase!

Ordered a Furminator deshedding tool for a large short haired cat. Was sent one for a large LONG haired cat. Was told they would send out the correct item that I ordered for a short haired cat. Was sent another one for a long haired cat. Asked for refund and now have just ordered the correct large, short hair one from Amazon for several dollars less than what I paid for at PetFlow.