PetflowReviews of petflow.com

Absolute scam of a company. Twice now they have sent an auto-ship that I had paused and charged me. Then when you call they want you do go and ship it back to them, for their mistake instead of sending someone to pick it up. Also, you can't cancel auto-ships on the website, you have to physically talk to a customer service person for some reason, and that reason is so you forget to do it and they can keep charging you. Shop anywhere else for pet supplies.

I still haven’t received my product. It was estimated 2-3 days for delivery and we are almost 2 weeks out. No updates whatsoever.

I went online to order my dog’s prescription food & it showed that it was in stock. When I ordered It said that I would receive in about 5 days. When this date past I emailed the response made no mention that it was out of stock. 2 days later I called & was informed that it was indefinitely out. This is a prescription mind you that my dog relies on.

Website showed the prescription food I needed as available for quite some time since I placed my order. I received my shipment of toys and no food was delivered. I called on the status of the prescription dog food and was told I would get a response back and did not. I was told by the representative who was going to call me back that it was in another warehouse. I called back a few days later and was told it was out of stock and that they would keep the order for a couple of weeks and cancel it if the food did not come in. I canceled the order because I felt the communication and customer service was extremely poor.

Hi, For over a week, told me food item was in stock and would be shipped shortly. Called several times and was told the same story. Yesterday I was emailed a message that it was out of stock and they would let me know when they had it in inventory. That doesn’t work when it is the food for your pet.

I phoned prior to placing an order to verify that my finicky cat's food was in stock and informed that it was. Three days later, it still hadn't shipped. When I phoned again to ask when it would ship, I was informed that it was out of stock. I should have been notified of this situation within 24 hours, and not had to waste three days only to have to initiate the inquiry of why it had not shipped.

I ordered purina pro plan veterinary diet HA on 1/14/22. It showed that it was in stock and my prescription was verified, but as of 1/25/22 still has not shipped.

Your website and customer reps have no idea if products you have are in stock I place and order thinking you have food for my pets then I get an email stating food is on back order I need a more reliable company that has food in stock to buy