PetflowReviews of petflow.com

This last order I placed I had a couple issues when it came to my cart. First items got deleted from my cart that I did not delete, I don't know if they were items that went out of stock (I never got notified of this) or why they got deleted. Also my promo code would not work even though it was still supposed to be an active code. When I went to do a live chat to fix my issues it would not work, as soon as I started typing it would close itself. I went back and tried again an hour later and then live chat worked. The customer service rep that I talked to could not do anything about the items getting deleted from my cart (and of course I could not remember what the items were that were missing). For the promo code she did make that right by me by giving me a different code to use for a lower percentage off and then giving me account credit for the remaining percentage that I should have received discounted. All of my items came in a timely matter and were in proper condition on arrival. The website issues were very frustrating but I am glad that your customer service rep did what she could to make it right. When it comes to your dry dog food selection I am very disappointed in it, I ended up not ordering any food due to the fact of the foods my allergy girl can eat are not available in small bags (which last us a month) and I do not want to order larger bags because they would remain open for longer than I like. If you offered more options of bag sizes for food I may order from you more often, but the way it is I always go to another site for food. I only order treats from you occasionaly.

The customer service people were friendly but there is no follow through on problems. My product was unavailable but no one let me know. My puppy needed his prescription food.

Wanted to try since I had a coupon and they do give back to the shelters.However, it's been almost 3 weeks and I still haven't gotten my delivery. Thankful that I only ordered. 3 pack of revolution, and I found some on hand. They have to do better.

I ordered before thanksgiving. Order arrived on Sat. Dec 3, 2016. I had to go out to the store this past Thursday to purchase food as I was out. Thought food would arrive in a more timely manner. Very disappointed. Joanne

Ordered prescription cat food, which was delayed because it required a prescription which I had to hard copy mail, only to be told 10 days later they couldn't provide the products. There was good communication, and courtesy... but that said, I'm still SOL

Seems odd that Pet Flow could not ship 2 of my most recent orders. Different products, different ship locations. these orders are in place long before any ship dates.

Ordered two cases of canned prescription cat food from PetFlow. No note was provided that it was out of stock or anything like that. It finally showed up three weeks later. Not impressed. Don't be in a hurry.

After emailing my request for dog's prescription, I received a notice after a couple of days saying it hadn't been filled successfully & that I should contact my vet. I did & was informed the office had faxed Izzy's script & it showed 'received', but they'd be happy to re-send + call. Next day I again got the same email from supplier, so in great frustration I AGAIN called my vet, who was very understanding. The office mgr said that she would call again. At this point I still don't know whether the meds have shipped. P Williams Punta Gorda, FL