PetflowReviews of petflow.com

Excellent pricing but poor packaging led to dented and open cans of cat food.

When I placed my recent order, it was only AFTER receiving confirmation of the order that an email came to say one of the bags of food was NO LONGER available and that I would not be charged for the item. However, when I asked Customer Service what this would do to the shipping cost, I found out that I would be charged for having less than the $49 minimum. Only by persistent protest that I was not given an opportunity to replace the discontinued food was I offered a refund on the shipping charge. While I am grateful for this, there should be a greater effort made to keep the website up to date on what is in stock and what is not available.

I have been with Petflow for over 6 years on an autoship and It used to be great. However, for the last year or so it seems that everything on my autoship is out of stock for weeks on end or is being discontinued. I know this is not Petflows problem, but every time I need to make a change to my autoship for this reason I encounter problems that require customer service intervention. Most recently I realized I didn’t even get my autoship, so I went into my account and all items were deleted entirely. I’m kind of over it.

Love the quickness of PetFlow and that they have my pups brand, BUT more than 6 cans were dented and unusable.

This happens all the time with shipments but this is the first time I am actually taking the time to report it. I usually order one large 30 lb bag of dog kibble and some other misc treats like bull sticks, etc. These extra treats are rarely packaged properly. They are usuall just thrown the box haphazardly to get tossed around in transit or crushed by the 30 lb bag of kibble.

Placed an order Friday day, emailed to cancel that order after hours on Friday night hoping it would be seen Monday and canceled. Reached out via text on Monday to confirm cancelation. Was told once the orders approve they are shipped, but they would look into it. Item wasn't shipped at that point, but they did in fact still ship it rather than cancel like I requested. Bummed my request was ignored.

My order was re-routed through a warehouse across the country, causing a detrimental delay. I should have been notified that it would be so late. FedEx tracking showed it would come earlier, but it didn't. I should have been given the option to cancel the order when PetFlow discovered the problem, instead of simply telling me it would be a little later than usual. It was over a week delayed.

I am concerned about purchases made on a subscription basis. There is the tendency for the cost of the item(s) on a second, third renewal to increase without notice and the customer is caught holding the bag after the fact and learning of the increase on the invoice.