PetflowReviews of petflow.com

Good product choice, Decent pricing. Prompt shiipping. Good customer support

Great timing, fresh product, a win for my dogs.

Am fairly new to PetFlow, and so far have been satisfied with the service, and no delivery issues. Good care in packing items in box. I started using PetFlow as was doing research who carried OPEN FARM Cat dry food. I like that proceeds of purchases help feed a homeless Dog or Cat in Shelters. Thank you. Gwen Stewart

I love using Petflow! Always have what I need and the auto-ship isn awsome. I do, however, have one issue. As I said, I love auto-ship but I can't cancel it without calling. If my dog doesn't use the previous product anymore, then I should be able to just cancel. Thank you for your great service! Love it!

Very straightforward internet ordering. Pleasant and helpful young man, unfortunately called over weekend and PetFlow couldn't ship until Monday but otherwise thumbs up, order arrived as booked.

I have always enjoyed working with PetFlow. Recently we were traveling and I ordered a smaller bag than usual of my dog's prescription food because we had limited space in the car and didn't want a large bag to carry around. The service person I spoke with told me that I would have to have a new prescription to get the smaller bag. Before I had a chance to contact the vet, I was billed on my credit card for the smaller bag and then was emailed that it shipped. Nice service but I had worried about reaching my vet on a weekend for a new prescription. I would have appreciated an email followup letting me know she was mistaken and that a new prescription was not required.

Prices are competitive, orders are processed quickly, shipping is by Fedex (which delivers on Saturday), but the website has quirks that make it tricky to get all the way through the checkout process through the use of last minute buying ideas that get in the way and act almost as a "stopper".

PetFlow has been really great for quite some time now. Our last two orders were backordered and were still delivered fairly quickly. There was a slight snafu with one of those order's deliver date being delayed beyond the second of the two. I tried PetFlow's website text communication asking about the late delivery, and called them. I never received a text reply, and their phone number rang forever with no answer. Maybe it was a glitch in that day's technical issues. They've been good for everything else over more than a year though.