PetflowReviews of petflow.com

I had inadvertently ordered the wrong food. I wrote to customer service and received a prompt and friendly response. The correct cat food was ordered. The problem arrives when the promised return label doesn't show up. I waited a week and then contacted customer service again. They apologized and said a new return label would be sent to me. I have searched my email nearly hourly for this label. I need to return the dog food. But it doesn't arrive. I write them again. No response. I'm frustrated. Stuck with a bag a dog food I can't afford.

Shipping could use some work as they dont ship on weekend. The prices are a bit pricier than the website I used to use. Petflow is only cheaper with the 25% discount to first time customers until you reach a threshold and then its just 35$ off no matter how much I add to my basket/autoship. Should be more direct about promotional discounts and should keep their word if it is 25% off instead of having a limit to the autoship order. If there is a threshold, it would have been nicer to be upfront. That was for my dog food. As for cat food, they didn't even carry the canned cat food my felines like to eat so thats a no go. I gave it a try but overall, sadly a 2 star for me.

While trying to check out there are too many pop up options for things you don't want. I takes a long time to wade through all the junk things to get checked out. Sometimes a few days pass before shipping.

I ordered 3 boxes of heart worm preventative but the vet turned down one box for one of my pets, but my card was charged for 3 boxes and I have called twice to resolve this problem and pet flow says it is the banking delay . I would like my card refunded for the one box I did not get.

Everything I ordered I feel was a waist of money. Then ball and the football was so much smaller then made out to be. The 2 bags of treats I got where tiny. Having two large dogs and receiving a tiny bag of treats that where made out to be a big bag, and the tiny bag of greenies I got that everything I bought I could have got from a pet store for the same price was very disappointing.

I have ordered from this company twice now. I would love to give a higher rating, but this is extremely tedious. After my first order, I was automatically subscribed to receive 3 promotional emails a day. Okay, a little excessive. I changed my email preferences and unsubscribed. What do you know, I order again, and automatically I start getting YET AGAIN 3 PROMO EMAILS A DAY! This is ridiculous. I need to order food for my dog very frequently. And no, I am not going to do the auto ship option. I should not need to edit my preferences after every single order! This WILL make me order from another company if it happens again.

Shortly after ordering (and I was sent to the site by Amazon), I realized that I could purchase the same thing for a cheaper price without paying shipping charges. I canceled my order and received an automatic reply that they would get back to me. The next day the only email I got was to say that my ordered had shipped. When I called, they said that I could send the order back. When I complained that that would cause me to pay double shipping charges, they managed to cancel the order but I am still being charged with shipping costs.

While PetFlow has good prices and great delivery, though have misleading promotions that lead you believe you will receive a discount yet never seems to be applicable to your order. PetFlow, you are better than that.