PetflowReviews of petflow.com

I placed my $250 order for prescription dog food on a Sunday night. Received someone else’s order on Thursday. Called customer service and advised of issue. Asked that they ship correct order at no charge with overnight delivery. Was told they won’t ship overnight. On Friday I did receive a poop shovel I ordered. It was in a huge box with a hole cut in it for the handle to stick out. With cardboard wrapped around it. I then looked at what else had shipped from the replacement order. Found the dry food was shipping. Received it the following Saturday. So it took 2 weeks to receive part of my order. When I called and asked about the canned food I was told it was out of stock. Why was I not told this when the order was placed or by email a day later. I needed to request a credit be issued. I will never order from this company again.

After I gave my credit card info and counted on receiving the shipment, I was then told later on that it was out of stock.

Waited 2 months for my cats favorite wet canned food to come in. Finally got a notification that it was in and would be shipped to me. I noticed the address was incorrect ( old address) so I corrected it. After another week I got a notification that it would be delivered tomorrow and saw that it was still the incorrect address. I called Pet flow and was told it would be corrected. Waited another week only to get another notification that it was still going to the old address. I called and was told that this time it would be taken care of correctly. 14 days later I have still not received my product.

I purchased an item online, said only two left, I ordered two. Got an email the next day they were our. What’s the point of having an inventory notice online if it’s not accurate and other orders are allowed the product you just paid gir. Disappointing!

Horrible buying experience. I will never buy it from you guys again

Shipping takes too long. But I can deal with that. What is unacceptable is when you have items listed “in stock” when you really don’t. Specially when it comes to items that need a veterinarian prescription. I DON’T CARE how big of a company you are. That’s why they have computers and programs that can take care of those logistics. If an item sells out. Which happens. It shouldn’t take more than a week to hear back. And only took a week because I WAS the one who called. NO ONE reached out me. I’m NEVER ordering from you guy’s again. I’ll stick to Chewy..

Pet flow was willing to sell me a product they did not have in stock. Pet Flow said that the manufacturer, Hills Science Diet, had the pet food in their warehouse. I telephoned Hills Science Diet and they also report not having the purchased cat food in stock.

My box was damaged along with the contents inside. I emailed explaining what happened and was not satisfied with the customer service. Will never be ordering from PetFlow again and will tell everyone I know not to. Horrific.