PetflowReviews of petflow.com

I was suppose to receive a discount on my last order put in the code and no discount

Entered coupon for 15% off and it did go through, tried to cancel order, and thought I did. An order was sent anyway and it was the wrong size cans. So no not happy at all!!!

I did get notified about an item being out-of-stock:cool, but here's where things fell apart. I honestly don't know if the item was ever shipped. I never got any notification as to status. I'm thinking because of this survey, it must have been delivered, but I have no idea!!

I was very happy to find my cat's prescription food for a fairly good price on PetFlow. However, the coupon I applied promised free, two-day shipping. When I tracked the package, I saw that it would not arrive until Saturday, which set the shipping at 4 days. I had actually placed the order 4 days prior to the ship date. When I called PetFlow, the woman I spoke with informed me that my state was a 3-day shipping zone and that my coupon was not correct. I then asked why I was to receive the package after 4 days. She said there was nothing she could do as the package was already in the hands of FedEx. The package did arrive on Saturday, a whole 9 days after I placed the order. My cat ran out of food on Friday and I was forced to purchase some cans from his vet to hold him over. As he can only eat the prescription food, the entire incident was inconvenient and nerve-racking. I did not have the option of running to PetSmart and spending $5 on any food to tide him over. I was actually worried my cat was going to go hungry until I called the vet and found out that the carried the small cans. The only upside to the entire ordeal was the customer service lady did credit my account $10. I will order from PetFlow again, if only to use the credited amount; after that, I am unsure if this company will continue to get my business.

First order was changed due to manufacturer making a change, substitution made without contacting me and due to dogs special dietary needs was not happy about that. When I went to cancel the autoship on line I was not able to do that myself but had to email the company. They did cancel the autoship but never notified me. Not a good 1st experience

Some of the cans were dented. The case was inside a box with air cushions to protect cans. Cans must have been dented before packaged for shipping. Dented cans develop bacteria and should not have been shipped to me.

Petflow didn't have the product I ordered at my local west coast warehouse. So, they emailed my the my 'overnight' delivery would be delayed a day or two due to east coast shipping. Well, it was delayed a WEEK, because they ground shipped my purchase from the east coast to the west coast.

Have ordered in the past and had no problems until last order.