PetflowReviews of petflow.com

You showed 5.5 oz cans in the photo and sent me 13 oz cans Very misleading

This company took my order for prescription dog food and sat on it over a week before canceling my order because it wasn’t in stock. By then my sick dog had run out of food and I had to order from somewhere else.

Horrible! The lack of communication with the company and warehouse. I called and was told I would receive a call back and never did. They had me counting on a shipment for over a week and canceled it 8 days later due to “no product “ and for me to find out…I called them.

Dog won't eat the food is so stiff if won't come out of can

The process to order a prescription food is ridiculous. The instructions on how to handle the prescription are incredibly unclear and the expected timeline of when your order will be delivered even more confusing. I placed my order, immediately emailed the prescription, and almost a week late they still had not even sent me an email with any updates. I reached out to them twice, and while their chat reps are very nice, they provided no help. I tried to cancel the order, again after NO notification that the order had been processed, the rep told me she would send the request to cancel but that the foods were processed by another company. THREE days later they shipped the order. You can’t tell me they can’t cancel an order 3 days before it’s processed. I only used Petflow because there was a nationwide shortage of my pet’s food… but in the time they took to process my order, my primary provider of the food was able to get it back in stock, and I was able to place and receive the order before Petflow even processed the order. Horrible experience all around.

Ordered prescription food on a time crunch, confided 3x with customer service it was ordered, confirmed and waiting to ship and then finally cancelled after a week. Horrible service

I have never had to wait so long for an order from pet flow. My poor cat has run out of his special diet food and we have been waiting for! I order both canned and dry food for him and his canned food is in back order. I’m disappointed on how long I’ve had to wait for my cats food.

There is obviously a shortage on royal Canin cat food and I called Royal Canaan and they recommended this site so I ordered a case and when they were filling my order they didn’t have any so that was that and and I still don’t have any food ordered for her I don’t know what’s going on but you don’t say on your website that you have it and then order it and then be told that you don’t have any it was a huge disappointment I don’t know if I’ll try them again sometime but they should make sure they have the stock and when they don’t immediately change the website that’s a bad way of doing business not keeping up with your website and saying you have something when you don’t thank you. Mr. Morgan