PetflowReviews of petflow.com

The product came on time as promised. It was more expensive here than elsewhere.

I love the food and the service! I need a reminder about the impending shipments tho. We can't seem to figure out how fast the dogs go thru their food!

Delivery was slower than expected

It took 3 hrs from the time the package was left in my lobby before I received the Message that it had arrived.This is not acceptible!

I always shop petflow however was never made aware that my dog's food prescription expired until after I placed an order. I immediately mailed in the prescription but the order took a full week before it was shipped after they received it. Too slow of a process and you need to notify customers when the prescription expires, not after they a place an order.

Why is it so hard to get to the auto-ship program page? It always feels like a hunt. Punish the clients? WHERE IS THE FRONT PAGE AUTO-SHIP PROGRAM BUTTON???

Horrible packing. The box was barely taped shut and ripped on one side.

I will say that for the most part Petflow is very good and I have been happy with the quality and price of products I have purchased. I do however have one BIG problem. I have had my order go to the wrong address three times. The first time I probably didn't realize that I had to check the box for my shipping and billing addresses being different. The second time there is no way I forgot.(since it got shipped to a different state) The customer service folks were great and resolved my issue with kindness and competence. The third time this issue arose i was ordering from my phone and while i am sure I checked the box it is possible I was in error. My real issue is this. As a Company that works solely on internet orders and delivering items, why would have your customers need to check a box in the first place? It seems a simple point to put some code in that says something to the effect that if these two things aren't the same ship to this address (the SHIPPING ADDRESS) If I go to the trouble of typing two different addresses in, it seems pretty likely that I want it shipped to the shipping address!!! I mean it is called the "Shipping address" for Pete's sake. I would think this is where I would like it to be shipped! Maybe I am being too logical. So while I like Petflow I have ordered from them about 7 times a three times have been wrong. I have ordered from Chewy.com at least 30 times and they have NEVER gotten it wrong and I never checked a box! here endth the rant.