PetflowReviews of petflow.com

Treats almost expired. In a very recent order, I purchased multiple bags of Merrick dog treats . I just realized they all expired already.

My last order was supposed to be 100 canine caviar buffalo toothpick dog treats - I was sent one in a box, so I was 99 short. Not the first time that has happened either. The most frustrating part about this time was that when I called customer service they said they were going to send me a box out immediately and I then got an email notification saying they had run out so I would be given a refund. The first time this happened I chalked it up as a processing mistake, second time plus other shipping issues I’ve had made me realize there are definitely some order processing problems at the warehouses? It’s very frustrating because I like the prices in the speed in which orders are handled, but seems to be a lot of mistakes made with orders that shouldn’t happen. I doubt there are a lot of people that would pay $90 for one buffalo toothpick treat, but you would think that might catch someone’s eye when they’re filling the order? On the positive side, every time I call customer service they are excellent to deal with.

I never received my order. Told my credit card was not valid. IT WAS A GOOD CREDIT CARD. There was nothing I could do to correct any info. So as a result, I will not be using your website. Sorry, I like convenience of shopping on line.

My dog needed her prescription dog food.. My normal supplier had been out for sometime. I was in a panic, reached out to Petflow, explained the situation how most pet supplier's were out of stock of the Hill's i/d small bites food. Petflow reassured me that they has the product in stock and all they needed was a prescription from my vet, since I was a new customer. My vet supplied a prescription right away. 2 days later I received a email from Petflow saying they are temporary OUT OF STOCK, very unhappy with PETFLOW

I was excited to find PetFlow. I ordered my cat food on March 24,2022. It is now April 5, 2022. I have yet to receive my order. I am waiting and hoping it will come soon.

Ordered Hills Rx dog food. Item was shown as in stock, with anticipated shipping date. Order was accepted. Days later I received an email stating food was out of stock…I thought good was on its way and it wasn’t even in stock. Not a good experience..first and last time I will deal with PetFlow

Web site shows product (prescription pet food) in stock. We ordered it and were charged. Called to check on order and told it will ship next Monday. Several days later, I get an e-mail saying the product is out of stock and my order is being cancelled. So now I'm a week closer to running out of the food, foolishly relying on PetFlow. Web site STILL shows product in stock, altough call to PetFlow now tells us they are out with no idea when it will be back in stock. So some other poor dupe will get stung too by ordering the product and getting a long-delayed out-of-stock e-mail.

These ppl are so dumb, don’t bother with a third party place. Was with chewy for five years never had a problem had to switch to these *^%** for prescription food, been with them for 3 months and had to call 4 times in one wk b/c they couldn’t get anything right. It’s not like I can get a prescription diet from a store. They didn’t have the large bag that was in my auto ship in stock for four weeks and didn’t even bother to send me a smaller size bag of the same food. Or even inform me they had one! That’s not even the start of it! They proceeded to charge my card without sending the food 4 times! Chewy is soo much better!! Bye bye