PetflowReviews of petflow.com

I always seem to have trouble navigating on the website. I wish the delivery was faster.

Fine to buy regular products here, but buying anything through the pharmacy has been a headache, wasted lots of time, and not necessarily resulted in me getting the product for which I sent an rx from my vet.

checkout was easy. I found what I wanted quickly and the purchase went smoothly. the bad: it took almost a week and a half to get to us and FedEx decided to be lazy and deliver it to another building in our condo complex.... luckily we know the people who received it.

It took longer for me to receive this order than I expected. Other online pet food stores have consistently delivered faster.

Rubber Toys were dirty.

even though I have reported this several times before it never is corrected or addressed. I so have to say any time I have told PetFlow about the packing issue and damaged products they have attempted to make it right by issuing a credit or sending replacement product. What I am really seeking is a solution. I order about every 6 weeks, I order dog food and treats. When packaged for shipping the treats are not protected in any way and are generally crushed by the dog food bag and shipping. The shipping box is NEVER taped adequately and ALWAYS arrives partially open. A little extra tape and some protective inner packaging for treats would go a long way.

I generally like your service, but the last order of dry cat food I got, was very close to its expiration date. Which was a disappointment, as I wanted to use up the bag I already opened, before I fed them from the new bag. But I had to use the bag I ordered right away, or it would already be expired by the time I was ready for it. I feel like you sent me a very old bag. I like my cat food to be as fresh as possible. I ordered and got the bag in May, the expiration date is June 15th of this year. I'm hesitant to order from you again.

I always put in coupon code when checking out and it’s never.... never honored at Final checkout. It never works. Very disappointing