PetflowReviews of petflow.com

Delivery was good but finding out the bed is made in China is a real disappointment.

Enter me two exact same orders and charged me twice. Website sent up deliberately to you can't cancel your automatic or cancel your account without having to make a call to your headquarters. Very user unfriendly and I feel maybe a bit dishonest... Dunno... Just wanted out.

They certainly did not meet my expectations.

I ordered cat food, they sent me dog food. I called to let them know and to reorder the cat food. They sent me dog food again. I let them know again and they were going to see if they actually had the cat food in stock, but then never got back to me. Yes they refunded my money, but overall pretty bad service.

The delivery took a long time since they had to send it from a more distance warehouse than usual. The least they could have done is get FedEx to deliver it more quickly. I tracked it and it sat in the local FedEx office for 4 days before FedEx delivered it on the required date. I also called to enquire about the delivery and left a message but no one called me back.

We waited over a week to get our cat food. We kept having to run out to a local pet store because the food didn't show up. Not impressed.

As i mentioned on-line, our package went to our neighbor - again. My husband had to go an fetch the heavy package - she's 80. I thought we had this worked out before, knowing that we have a long street address that gets chopped up by the spell-checker, and the package went to the wrong building, on the other end of our complex.

Pros: good product selection, and my order arrived on time & intact. Cons: Sleezy. They have a shady customer service and super aggressive/slimy advertising. SPAMMERS. Be prepared to receive umpteen emails a day. I tried to unsubscribe from their emails over and over, but they just keep coming. There is no place in their webpage to adjust email preferences, and unsubscribing via email did not work. You must call them and wait to speak to a person in order to unsubscribe.