PetflowReviews of petflow.com

I think your shipping is very slow! I'm almost out of dog food and I don't have anywhere locally to buy it.

Shipping was longer than expected. Was emailed this, days after my purchase. Would have chosen another item if I'd had known at the time of my order. If able to know shipping is more than two days at time of order would be beneficial. Chewy, touted two day ( no- charge shipping) it always took three-to-four days. Won't use them again. Don't ever mislead the costumer. We're not stupid.

There was a problem with the initial dog food shipment I ordered. Pet Flow was very quick to get out a replacement bag to me, which I very much appreciated, as I have two very hungry irish wolfhounds. However, I was disappointed to learn that there is no automatic discount on the food for going on an autoship program. This should be given some consideration, as the particular food I am ordering (Fromm adult large breed) is expensive to begin with. I may reconsider the autoship.

Website needs tweaking > 1) click on CAT but get a mix of CAT and DOG products and 2) devoid of item numbers for products needed. An 8x10 packing slip INSIDE the shipping carton with item numbers would help for future phone orders. Even with a detailed VERBAL description over the phone without benefit of item numbers, email confirmation of the order is WRONG and must be rectified with another phone call. Email confirmation lacks a FULL description of the item(s) ordered, like, is PetFlow sending the RIGHT grain-free canned Purina and Taste of the Wild for CATS (?) > ANOTHER phone call for clarification. Again, website is not user-friendly with an AT&T Trek II 6.0 version Android tablet!

I actually don’t have a bad review with the product or customer service, it’s about shipping. I’ve ordered from PetFlow now for over a year. For some reason it takes an extra day to receive my shipment. Not sure if it takes longer now to get out of the warehouse?

I've been with you guys since champion pulled out of chewy. Your people could not be nicer! However I have never once had a satisfactory delivery experience - i.e. tracking. Don't say a delivery will be in three days if it's going to be 5-7 days. Just say 5-7 days.

It is fine. I miss getting a savings that I used to get with Chewy.com who no longer carries the Fromm dog food

the last 2 times I ordered my dog food on a Friday or weekend it was not processed till Monday. Most other companies send out a note within a few hours that they are working on it....with this I waited at least 2 days before it was finally sent out and then of course it came within the allotted time...but if it was processed when received it could have come 2 days earlier