PetflowReviews of petflow.com

Prices are decent although shipping takes too long

My cat food had several damaged cans within the case I purchased. Never had this happened before, but concerned for the well being of my animals.

where is package

I always order based on the picture of the canned food. Though, it was my fault for not double checking what was actually ordered, I was upset that the picture did not match what was actually being sold. I ended up receiving 24-3 Oz cans as opposed to 12-12.7oz cans. Do to this, I’ve decided I will no longer be ordering from Petflow as this was not the first time that the picture did not match the item sold.

I would probably give 5 stars but for the SLOW shipping time - took a week to receive my order as I guess weekends are not counted. Think PetFlow has a great selection of petfoods but I will think twice about ordering again if I need something right away.

Ordering was fine as was the product the problem was the delivery. With the extra time it took to get the order we ran out of food. Had it planned based on the tracking information from Fedex. They said it would be delivered by end of day, when that didn't happen checked back with tracking and they changed it to the next day. So an extra trip to town to cover food for that evening and next morning.

Customers who don't opt into auto ship NEVER receive the occasional discount for next purchase....why? I will continue to surf around at your competitors until I find a site that rewards customers.

They got the order correct. They said it was shipping out on May 31. It did not. I called, and they saisaid a delay. Instead of shipping from NV, they had to ship from NJ. They said it would ship the next business day. It did not. I called, and they had to nudge their warehouse to send it on its way. It went out later that day They said that they had problems in their system, and I appreciate that, but send out an email or notify your customers of the delay. Don't just keep them in the dark.