PetflowReviews of petflow.com

Cancelled my order saying supply of product from manufacturer was unavailable. So I went to another vendor who had no problem filling my order.

I tried to purchase prescription cat food for my cat on 5/6. The vet did not receive communication through you so I emailed and texted in a prescription on 5/9. Both of which replied and said it was sent to the correct team and should be processed ASAP. Then I received an email on 5/16 stating you were canceling my order because it was no longer in stock. I understand it is now in back order however it was in stock when I placed the order and the delay with your team caused me to miss out.

I order 2 eight pound bags of prescription cat food. Kept getting emails about it being backordered. On the website at Tim’s of purchase it stated they were in stock. Placed an additional order for two 4 pounds of same food and that was cancelled by petflow for not being in stock either. Website said both were in stock. Just checked my first order tonight and it states cancelled. I was not notified of that. Very poor!

I made a large order, and you guys cancelled my order saying that it was a “fraud.” There was never a time where i got an email or any contact to see if it was a “fraud.” My dogs are now with no food due to this lack of responsibility. I was informed that every time i make any new purchase, it will be cancelled. If you guys can fix this in any way, please let me know.

I ordered prescription food for my cat. A week went by with no shipping information. I contacted Pet Flow and was advised that the food wasn’t even in stock, even though they got the approval from my Vet. Waste of time that I could’ve been searching for this prescription food elsewhere. She has no prescription food.

My ordered was submitted then cancelled days later. I would have just bought it somewhere else. Should have just said out of stock.. now I have to scramble to find food

Ordered hard to find diabetic cat food the the 8 lb. bags are out of stock at all 4 companies that carry it. Petflow shows on the site that the 4 lb. bags ARE in stock. Order on may 9th and vet approved, was told that on the 10th its send to the warehouse for shipping. Called on the 12th to see why I've not got a tracking number. Was told alls good its in the shipping dept. Text on the 13ths and got the same BULL . If you don't have it just say WE DON'T HAVE IT.

I was very disappointed. I ordered my RX can cat food. The payment was made. The payment was returned. This is the first email from PetFlow. I have not received an email why my payment was returned or why I did not receive my order.