PetflowPetflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3,198 reviews with 1 star · Clear filters
Nicole H.
Not honest about shipping timelines and no refunds for late arrivals.
Response from PetflowNov 5, 2025
We’re sorry to hear you experienced a delay with your order. While we do our best to meet estimated delivery timelines, occasional carrier delays can happen that are unfortunately outside of our control. We appreciate your feedback and will continue working with our shipping partners to improve reliability and transparency.
CHERYL
I’ve been using Petflow for 15 years and I’ve been getting an autoship discount for a good part of it. Without warning my monthly order went from $89 to $105. When I asked why, this was the response… “ Thanks for reaching out. August 1st we made drastic changes. We've raised product and shipping prices, eliminated all Auto-Ship discounts, and revised our return policy”. Thank you! Thank you for treating long time customers with such gratitude.
Response from PetflowNov 5, 2025
We understand how frustrating these changes have been, especially for our long-time customers. The updates made in August were part of broader operational adjustments to keep our service sustainable, including increases to product and shipping costs. We truly appreciate your many years of loyalty and are sorry that these updates have had such an impact on your experience.
DANIELLE C.
Been ordering from petflow for a while using autoship, paying $50 for 12lbs of food. My last 2 orders they have left off items out without notifying me if they were unavailable. Now they’ve raised the free shipping limit so I think it’s time to look for better options.
Response from PetflowNov 5, 2025
We’re sorry to hear about your recent experience. You should always be notified if an item is unavailable, and we regret that this wasn’t handled properly. We also recently updated our pricing and shipping structure to reflect higher operational costs, but we know that doesn’t make it less frustrating. We appreciate your feedback and will share it with our team to help improve communication moving forward.
Karen B.
I like your products and your customer service, but the new website is quirky and not user friendly. Go back to the old one.
Response from PetflowNov 5, 2025
Thank you for taking the time to share your thoughts. We’re glad to hear you’ve been happy with our products and service, but we’re sorry the new website has been frustrating to use. We’re actively making improvements based on feedback like yours to make it more user friendly.
DEBORAH B.
Hard to reach for help.
Response from PetflowNov 12, 2025
We’re really sorry to hear that you had trouble getting in touch with us. That’s not the experience we want for our customers, and we’d love the opportunity to help before you cancel. You can reach our team by emailing [email protected], texting 1-833-316-1577, or chatting with us Monday–Friday, 9AM–7PM ET. We’ll do everything we can to make this right.
ALIZA L.
You guys are canceled my orders another after another without reason and without notice me
Response from PetflowNov 12, 2025
We’re so sorry for the frustration and inconvenience caused by those unexpected cancellations. That’s not the smooth experience we want for anyone, and we’ve shared your feedback with our fulfillment team so we can prevent this in the future.
Randi K.
Your staff could not locate a standing RX from my veterinarian. Chat helper extremely unhelpful.
Response from PetflowNov 12, 2025
We’re sorry for the trouble with your prescription order and that our chat support wasn’t as helpful as it should’ve been. We’ll review this with the team to ensure better communication and support going forward.
JOSE O.
You sent me a upcoming shipment notice at 1am, and at 9am (same day) I get a ship notice ... what are you guys doing? I didnt need this for another 3-4 weeks, i called you customer service, but there was nothing to be done now its got to sit here until then ....I am.not happy about this.
Response from PetflowNov 12, 2025
We understand how frustrating that must have been. It sounds like your order shipped sooner than expected, and we apologize for the confusion. We’re reviewing how those reminders are timed so we can provide clearer communication before orders process.