PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Pete S.
This is a review for all the reviewer's!!!!! I would like to thank all the reviewers for their honest reviews which has help me decide to eliminate this Pet Insurance company off of my shopping list. As all good reviews cannot be good, so can all bad reviews. But wow, so many bad reviews can't all be wrong!!
Kami
So disgusted by this company. They illegally charged my credit card $68 per month without my permission. I did not receive any bills in the mail. I did not receive any information from the company by email. I went without noticing the charge for almost a full year because it wasn’t something I would expect and I didn’t notice it (it basically slipped through the cracks). I searched all of my emails to try to find any emails from the company and I didn’t have anything except one email from Wells Fargo mentioning a fraudulent charge which I overlooked at the time (it was included in a list of other charges that weren’t fraud including one I was currently trying to make at the time — so it was easy to miss). I have never done business with this company and was so surprised to find this reoccurring charge made on my card for almost 9 months straight. I was only reimbursed $200 from Wells Fargo who stated they determined there was absolutely an issue with the charge but they could only reimburse me for the last 60 days. You charged me from June 2020 until February 2021! I not only lost over $600 ($400 after being reimbursed from my bank) but also had to go through the hassle of being issued a new debit card which impacted all of my ACTUAL autopay bill accounts with other merchants. Wells Fargo stated they fought on my behalf but were not successful in getting the money returned from this merchant. I reached out to this merchant by contact form on their official website politely notifying them of a reoccurring charge from their company and asking to help me pull up “my account” by my email and phone number (to prove I was actually a customer) and I received NO RESPONSE. How odd is that? Wells Fargo stated I can only at this point speak to the merchant in order to receive my funds back. I don’t ever see that happening. So disappointed. STAY AWAY FROM THIS FRAUD. I can only imagine how they treat their ACTUAL customers. Why take money during COVID?
Leana J.
I couldn't give 0 stars and still post a review but PetFirst has been absolutely horrific about paying a claim. I have sent documents repeatedly (I have an email showing at least one that they claim they never got.). I have called several times. I have asked for supervisors. Both of my vets have called several times each only to be told each time they had never called before. Find a better company. I'm not sure you could do worse.
Beth
Stay away from this one, if you're inclined to find pet insurance. They are the worst. You can submit a claim and they will try to challenge you, every step. They make you go back and keep bugging your vet for more notes, lie about coverage and then won't tell you one way or another what is or isn't covered. It's a crap shoot. If we weren't wrangled into this company, instead of the one my husband's employer used to have, I wouldn't even keep them. They are too lazy to look at the 12 month's worth of notes they demanded and then try to tell you that they have no idea if the claim is a regular procedure or actually related to the illness. It's so unbelievable
Kim Desirei Del C.
This is a scam
Michael K.
Automatically changed our policy from illness to illness + injury, bumping price from $35 to $92/ mo. They apparently sent us an email 2 months prior, but no other notifications. Refused to refund the difference, how is this even legal? What if they had signed us up for a policy costing $2000 / mo?
Nathalie J.
They increased my policy from $44 to over $100 without notice. In the middle of a pandemic with job crisis. And after years of not paying claims with 100 excuses. No comments,.
ilona P.
i was a petfirst customer for 8 years, i paid my monthly premium 58$ a month, last month i was automatically renewed and been charged 133$. They never called me to confirm or ask for permission to charge my card for that amount. I called customer service and they not gave me any other option besides to rase my deductible and then my monthly would go lower, so that didn’t make any sense, now i went online and i see more options that i wasn’t offered but i already cancelled my insurance which mean if i will reopen again, i have another waiting time period. Agents not trained to keep clients in by offering more options, they are not really interested to keep you as a client even if you paid them for 8 years and never used insurance even once. Now i feel bad that i cancelled insurance for my pet.
