Terri K.
Very nice product and easy to use!
Easy to set up. Packaged very well. I have had the Petcube only a few days and already have had a lot of fun with it. We got our four-legged family member for my granddaughter, who spends time at our house two weekends a month. Now, my granddaughter has also downloaded the app and is able to see and talk to her "pup" when she is not at the house. She loves that she can interact with her dog now on a daily basis. I think it is going to take a little more time for our dog to get used to the treat dispenser. It is a little on the loud side and he is afraid of it. Our dog is also unsure when he hears our voices but does not see us. Overall, I am very happy with the Petcube. Love the additional interaction it has provided us.
Response from PetcubeMar 27, 2018
Hello Terri, Thank you for your review. Glad to read our product is bringing joy to your granddaughter! Some pets may need an adjustment period to get used to Petcube Bites. Follow these simple steps to successfully introduce Bites to your pet: - Take time to positively introduce Bites to your pet. Let them smell and inspect the device before you start operating it. - Introduce them to the idea that treats will come out and give your pet a positive association with the device. Toss treats to your pet as though they’re coming from the device. Put a treat into the dispensing hole and let them smell and see it. - Disable the sound in settings to avoid your pet being alarmed by the speaker. - Stay in the room with your pet the first time you launch treats to provide encouragement and comfort. - Make sure your pet is not directly in front of the launcher. It is recommended to set up the device on a counter/shelf or wall mount it. - It is very common that the pet would get scared if you do not allow the extra time for adjustment. You can lower the volume if you go to your camera settings > General > Volume. If you need further assistance, you can call us at 1 888 447 2522 or email us at [email protected] Best regards, Petcube Team

