PetcubeReviews of petcube.com

Terrible product and awful customer service - camera was faulty from day one yet they refused to replace it. The live feed and sound would not work, the only way we could use it was via the short recordings which they charge extra for. I would receive emails a week after submitting a help request - saying my ticket had been closed, when I hadn’t even had a response from them, this happened many many times and drove me nuts. After months of this they offered me money off a SECOND Pet cube camera - why on earth would I buy another one!!! Recently we upgraded our internet and have been unable to reconnect the darned thing. Yet again I’ve heard nothing back from them regarding this latest issue so its going in the bin as it’s now completely useless. Don’t waste your money on any pet cube products - they don’t want to know if it’s faulty and will ignore you till you give up. $200 down the drain

Find another product. I spent a fortune on three machines. I got a new modem and now they won’t reset. In the past I have had phone help from Petcube in setting things up or troubleshooting. Now I suppose everything’s gone to China and they don’t speak English because I cannot get any help. I count on my three pet cubes and now none of them work.so unhappy.

Most of the things work (as long as you dont mind 8 hours a night while you are sleeping to not work) Honestly its been an ok product. I been trying for well over a week for some sort of response for customer service. -- a week ago I had a big earthquake in my city. Right after my pet cube stopped working. The company refuses to contact me. The """""""""" customer support"""""""""" Elijah.. is freegun stupid. If you are gunna make AI do your bidding , let's not make it stupid ok ?? If you are gunna treat your well paying customers like crap , just come out and say it. Stop wasting our time and money

Qualité image médiocre, laser qui ne fonctionne pas, appels vidéos qui coupe après 5 secondes . J'ai payé ça 250$ et je dois encore payer pour pouvoir enregistrer mon historique de videos . C'est du vol

Our pet cube stopped working right after the 1 year warranty ran out. We contacted pet cube who only offered a 30% of the $100 annual subscription they force you to pay to use the unit it to it’s full capacity. We contacted JB HI FI and their hands were tied as pet cube has marked the product unable to be repaired. We are currently following up with the ACCC.

BOUGHT THIS FOR A CHIRSTMAS VACATION OUT OF MY HOUSE AND IS STOPPED WORKING 2 HOURS AFTER THE FIRST SETUP. CUWTOMER SUPPORT ALSO DOESNT ANSWER, THERES NO PHONE NUMBER, IVE NEVER, EVER, BEEN SO STRESSED WITH SOMETHING LIKE THIS. SO FRUSTRATING BECAUSE I SPEND 200$ ON THIS AND IT DOESNT EVEN WORK FOR MORE THAN ONE DAY????

I need a replacement power cord and have been trying to contact petcube support to no availability so frustrating and disappointing... The charge on these petcubes and you can not get HUMAN VOICE SUPPORT IS RIDICULOUS!!!!

I received a Petcube as a gift over a month ago. I have not been able to set up my camera. I contacted customer service by email since you can not actually speak to anyone by phone. Customer support has been beyond horrible. I have gotten several email responses each time with a different solution to try and set up my device. I was even offered a replacement unit since they believe the device might be defective. Asked for my mailing information which I send back immediately. Till this day I have no new device, after several days I received another email asking me for pictures of what the camera does when I try to set it up. Customer support is by far the WORST I have ever encountered. Beyond DISSAPOINTED with this company.