PetcubeReviews of petcube.com

Response from PetcubeApr 20, 2018

Hello Charles, Thank you so much for your feedback. May I suggest you mount your device to the wall with the provided tool kit included in the Petcube Bites packaging to prevent your dog from reaching the device and knocking it over. If you have any questions regarding mounting or anything else, our team will be happy to assist you. You can reach us at [email protected] Best regards, Petcube Team

Response from PetcubeApr 17, 2018

Hi there, We are grateful for your support and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users and we are constantly improving. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected] Also, feel free to drop us any further comments and thoughts on the products. Best,  Petcube Team

Response from PetcubeApr 16, 2018

Dear A, Thank you for your review! You can try calibrating the laser within the app to make it more precise. Don't hesitate to contact us with any questions about Petcube, you can reach us at 1-888-447-2522, 1-844-747-2823 or [email protected]. Best, Petcube Team

Response from PetcubeApr 16, 2018

Dear Carla Thank you for your review! We are so glad to hear that your family is enjoying the camera. Please let us know if you have any questions about Petcube by sending an e-mail to [email protected]. Best, Petcube Team

Response from PetcubeApr 13, 2018

Hi Munan, Thanks for taking the time to write a review. Video quality is often impacted by router performance. It can improve by placing Petcube closer to your home Wi-Fi router or by arranging it so there are not any obstacles between it and your router (i.e. walls, floors, etc.). For best results, Petcube also requires at least 1 Mbps (2 Mbps is recommended) Internet connection upload and download speed. If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider. If you need help or have any questions, you can reach us 24/7 at 1 888 447 2522 or at [email protected] Kind regards, Petcube Team

Response from PetcubeApr 4, 2018

Hello Lacey, Thank you for your review. If you need further assistance or have any questions about your Petcube Bites, please know that we offer 24/7 customer service via email at [email protected], via live chat on our website petcube.com or via phone at 1 888 447 2522. Kind regards, Petcube Team

Response from PetcubeApr 3, 2018

Hi Tori, Thank you so much for posting this review, we appreciate it. It is true that depending on the size and density of treats multiple treats may come out of the device. While we continue to work on improvements to have better controls for this feature, you can still manage the number of treats dispensed at a time by selecting the size of treats you are using in the Petcube app settings. To do that, open Petcube application, go to Home tab, select Settings in the upper right corner, select General and choose the treats size - small (1/3") or large (1"). Hope this helps. If you need any assistance, you can reach out to our Customer Care Team 24/7 at 1 888 447 2522 or at [email protected], or via live chat on our website petcube.com. Best, Petcube Team

Response from PetcubeMar 30, 2018

Hi Ashle, Thanks so much for your review! I want to let you know that we have just recently released a new push-to-talk feature that should improve the overall audio experience. I have pushed the latest update to your camera but it looks like your Petcube is currently offline. Please make sure it's connected to the network and the LED light on the camera is white. Once the camera downloads the new update, it will start installing it. The process only takes around 5 minutes during which the LED on the device will rapidly blink orange color. I'll follow up once your Petcube receives that update. All the best, Marina, Petcube Team.