PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

Showing 501 reviews with 5 stars · Clear filters

marcos B.
Dec 28, 2023
Pet cube is the TRUTH!!
Pet cube is the TRUTH!!! So easy to set up, works great, so easy to change networks. If I had it all to do all over again, i would have bought a bunch of pet cubes instead of Google Nest, which is complete trash and outrageously and unacceptably difficult to reconnect after a network change. Seriously, pet cube puts Google Nest to shame when it comes to "ease of setup and use"
Response from PetcubeMar 25, 2024
Hi, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Susan K.
Dec 11, 2023
Great little camera
I purchased the cube to watch & talk to my pets while I'm away from the home. I have noticed the cats have been wanting to spend more time in the room where I have the cube.
Response from PetcubeMar 25, 2024
Hi Susan, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Lindsay
Dec 1, 2023
Great camera, excellent customer service
This is a great little camera for watching my cats. With two way audio I can talk to and hear my pets when out and keep an eye on what they are doing! Compared to many other products, this camera was very affordable, and the monthly service premium is under a fiver per month. It is optional, but I have found the customer service very good indeed on the rare occasion I’ve had technical issues. Very prompt replies and they will keep working the problem until solved. I would highly recommend PetCube and its service. 5*
Response from PetcubeMar 25, 2024
Hi Lindsay, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Yukirin76
Nov 20, 2023
Very quick and helpful!
Very quick and helpful!
Response from PetcubeMar 25, 2024
Hi, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Ryan J.
Nov 20, 2023
Good technical support
My wife's phone was having problems connecting to the Petcube. Technical support went back and forth a few times to help us identify the issue and solve the problem. Very happy with the support and friendliness of the team
Response from PetcubeMar 25, 2024
Hi Ryan, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Pierre C.
Oct 31, 2023
Great after sales service
I had an issue with the sound and the quickness of the answer and the resolution of the issue was unbelievable.
Response from PetcubeMar 25, 2024
Hi Pierre, We are grateful for your support, and we highly appreciate your feedback! Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Oksana
Oct 26, 2023
An amazing product and outstanding…
An amazing product and outstanding customer service! The camera design is very stylish. The quality of the video is very good. At first, I was upset thinking that only one device could be connected to the camera, and I wrote a review about it. To my surprise, Petcube support responded within an hour with a step-by-step instruction on how to address my issue. Now that the issue has been fixed, I am very happy with this great product.
Response from PetcubeMar 25, 2024
Hi Oksana, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Ashley B.
Oct 24, 2023
Petcube is amazing
Petcube is amazing! It gives me ease of mind being able to check on my animals when I can't be home with them. Due to my health I have been in the hospital a lot recently, so being able to turn on the camera and see and talk to them has really helped.
Response from PetcubeMar 25, 2024
Hi Ashley, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

PetcubeReviews of petcube.com

About Petcube

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About Petcube

About these reviews

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Pet cube is the TRUTH!!

Great little camera

Great camera, excellent customer service

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Good technical support

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Petcube is amazing