PetcubeReviews of petcube.com

Response from PetcubeJan 12, 2022

Hi Anna, Maria, here with Petcube Customer Care! I am extremely sorry to hear about your Petcube experience, and I want to ensure you have the best experience going forward. Kindly check your inbox and spam/junk folder, as I have messaged you in hopes of resolving this issue. Looking forward to hearing back from you. Hoping you are well, Maria Petcube Team

Response from PetcubeJan 6, 2022

Hi Charlie, I am extremely sorry to hear about your Petcube experience, and I want to ensure you have the best experience going forward. Please contact [email protected] and ask for me, Maria, and I'll do my best to improve your Petcube experience! Thank you and looking forward to hearing from you. Sincerely, Maria Petcube Team

Response from PetcubeJan 6, 2022

Hi Nat, I’m so sorry to hear about your experience, this issue doesn't seem to be common, and would love to offer my personal assistance in helping you solve them and make sure you get the best experience going forward. Please contact [email protected] and ask for me, Maria, and I'll do my best to get your Petcube up and running properly again. Thanks and look forward to hearing from you soon. Sincerely, Maria Petcube Team

Response from PetcubeJan 6, 2022

Hi Stefani, I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened. Kindly check your inbox and spam/junk folder as I have emailed you in hopes of resolving this issue. Thank you and looking forward to hearing back from you. Sincerely, Maria Petcube Team

Response from PetcubeDec 2, 2021

Hi Kerry, Maria, here with Petcube Customer Care! I am extremely sorry to hear about your Petcube experience, and I want to ensure you have the best experience going forward. Kindly open your inbox or junk/spam folder as I emailed you to resolve the issue and make this right. Thank you and looking forward to hearing from you. Sincerely, Maria Petcube Team

Response from PetcubeNov 25, 2021

Hi James, This is Maria with Petcube Customer Care team. I’m so sorry to hear about your experience, all of these issues don’t seem to be common, and would love to offer my personal assistance in helping you solve them and make sure you get the best experience going forward. Please contact me at [email protected] with your Petcube username or email address and I’ll be happy to fix the issues you’re having or help you with the replacement device if it’s needed and make it up to you for the inconveniences caused. Customer satisfaction is our top priority, and we really want to make this right for you and get you and your pet to enjoy the Petcube. Thanks and look forward to hearing from you soon. Sincerely, Maria Petcube Team

Response from PetcubeOct 21, 2021

Hi Darlene! Maria, here with Petcube Customer Care! Sorry to hear about your experience with Petcube Support team, this is definitely not up to our standards and I'd love to help! Please email [email protected] and ask for me with your case details or email address. Thanks! Hoping to hear from you soon!

Response from PetcubeOct 18, 2021

Hi Heidi! I am sorry to hear about an issue, but I have now found your case with Petcube support in regards to this order and see that everything is now settled! Have a wonderful day!