PetcubeReviews of petcube.com

27 on September the order was shipped to delivery service and since then no updates , status in transit. I sent an email to your support several times and the reply is that they are chasing logistic. On October 27th it will be already a month since I made an order. It’s already critical for me and i have a feeling that there is some slowness in communication between support and logistic which is not my deal, I’m as a customer would like to have some solution proposed not just saying that we’re chasing. It’s on company to sort out the issues with delivery service, it should not impact customers so much

If I could leave (( ZERO )) stars I would. Fist the set up is complicated. You have to scan a QR code from your phone using the camera. You have to just sit there and move your phone around until it reads it or keep restarting the whole process. Second- The subscription plans are very confusing. You have different options. BEWARE of the “promotion” for the Pet Care bundle. You will have to pay $5.99 each month for a YEAR. If you wish to keep the camera. Another thing that is confusing is that if you have multiple cameras you either have to pay 5.99 for each camera subscription or the premium 14.99 each month for various cameras. Third- Costumer service is awful. Sure they respond quickly, but only to tell you to wait, and wait, and wait, and you get my point. They initially told me 24-48 hrs. We’re going on almost 2 weeks and I still can’t use my camera. As far as the cameras go, they are okay. If you try to use the speaker to talk to your pet it is an extremely loud, and static noise that only scares my pets. It’s also blurry. All in all, just save your money and look for something different. I (( DO NOT )) recommend Petcube. Awful.

I sure hope you LOVE it because if you don’t your wallet will be lighter regardless. Get ready to pay all the shipping costs, and assume any liability for loss in transit.

The support team was extremely unhelpful, only offering suggestions that are already listed on the support page one has to go to before even being able to contact the support team and extremely obvious suggestions that were absolutely no help, and one ridiculously far fetched solution that who knows if would have even worked. So much unhelpful in fact I had to turn to the retailer to get the help I needed to resolve my issue, and once the retailer was able successfully help me, the support team then ignored my request to send me feedback forms and ending my completely unhelpful conversation with them until they were certain that the retailer had indeed been able to successfully fix my problem, as if they had anything to do with that. It was a massive waste of my time and energy and I regret having contacted them. I suppose now I at least know better that they have nothing of use to offer if/when another problem with my products ever arises. The products themselves are fine, not great, but for the price that's perfectly fine, of course except for the one that didn't work upon arrival hence the attempt, and failure, to utilize the support team.

I purchased a PetCube late February 2021. The item worked until an email was sent at the beginning of this year advising the products software had a glitch and the camera needed to be removed and reinstalled. Well that stopped the night vision on the camera working and nothing will have it fixed. While PetCube attempted to fix the problem their resolution of its out of warranty and therefore my problem was most unsatisfactory. So you outlay funds to purchase the item, pay for an annual subscription and in the end you have nothing. Clearly a disposable item. There are far superior products on the market. My advice is do not purchase this product. It is a disposable item with a limited lifespan.

Had to go through set up 4 times to get it working, sound doesn’t work either. Unable to get help as my first chat was disconnected & 2nd they are closed with no option to gave them contact me. Shockingly bad service & non functional product

Great for motion detection AND SOUND notifications, works well at night time too. The quality isn't great when you zoom in but it's worth it for the price. UPDATE: The PetCube cam was great for three months, with two cams, and paying for the month to month subscription. After 3 months, I upgraded to the 12 month subscription for $119.51 and it logged me out of the app, I tried to log back in with my credentials but I kept getting "incorrect password" I pressed forgot my password on PetCube app multiple times, never received an email. I put an inquiry in on their website, and I also emailed them. No response. I can no longer use my PetCube cams and I will be returning them. Disappointed because the first 3 months were great. What a scam.

I have been trying to reach out to petcube, with no response.to return my petcube bites. love the product but my yorkie it terrified of it. i cant keep doing this to her. Several email with no response yet. hope i hear from them soon. Nor is there a 800 number to call.