PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

Showing 501 reviews with 5 stars · Clear filters

Rebecca
Mar 11, 2022
Wonderful products and customer service
I recently noticed the night vision on my Petcube cam wasn't functioning properly. When I sent an email, I heard back almost immediately with recommendations for what I should try. Since my product was still within the 1 year warranty, I was told I'd receive a replacement since the troubleshooting didn't resolve the problem. Overall, customer service was wonderful and I love being able to spy on my cats when I'm not home!
Response from PetcubeMar 28, 2022
Hi Rebecca, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Nicole
Mar 11, 2022
My Petcube needed a firmware update
My Petcube needed a firmware update. I emailed support and they were super quick to review and offered an easy-to-follow soliton.
Response from PetcubeMar 28, 2022
Hi Nicole, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Lee B.
Mar 10, 2022
Helped me out with an old device
I purchased a Petcube 6 years ago when this model first came out, but I never used it until recently. While the device didn't initially work due to being out of date, support was able to quickly provide a solution I was able to follow and my device is now updated and online! Thanks for continuing to support your old devices Petcube!
Response from PetcubeMar 28, 2022
Hi Lee, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
April G.
Mar 8, 2022
Love my petcube & the customer service
Love my petcube & the customer service
Response from PetcubeMar 9, 2022
Hi April, We are grateful for your support, and we highly appreciate your feedback on our product and service. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Rhina A.
Mar 8, 2022
We have a beautiful puppy called Lobito…
We have a beautiful puppy called Lobito (Spanish for Wolf) and we wanted to make sure he’s ok while we’re not home and the Petcube does exactly that! We have multiple devices and my partner and I take turns watching him through the day. Best product, we can hear him and talk to him. Very affordable too! Will get one for my friend as a present!
Response from PetcubeMar 9, 2022
HI Rhina, We really appreciate your taking the time to leave a review about your Petcube experience, and are happy to hear your kind words! We strive to make best pet products and stand behind what we do, so you can count on our continuous support along the whole way. All the best, Petcube Team
Karlien D.
Mar 3, 2022
Pawsitive touch 🐾
I was just assisted by Adrian… we had an issue with our subscription fee, which was our oversight, just had a baby and life is blurry after. such an amazing service and customer care. will definitely be back and also refer my friends. thank you x
Response from PetcubeMar 9, 2022
Congratulations, Karlien! Thank you for giving us the chance to work with you to resolve the situation. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Hoping you and baby are well, Petcube Team
Monika M.
Mar 2, 2022
Service was quick and easy
Service was quick and easy. Technician was courteous and understanding. Solved the problem in minutes
Response from PetcubeMar 9, 2022
Hi Monika, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Jules
Mar 2, 2022
Keep up the good work!
I’ve had a lot of problems with my device for quite a long time. As frustrating as it has been fixing one problem just to gain another, the customer service team at Petcube have been very nice and very helpful the entire process. They’re always ready when I’ve had to contact someone, with quick and knowledgeable service. I’m more than happy to be in their care with my device.
Response from PetcubeMar 3, 2022
Hi Jules, Thank you for your support! We strive to make the best pet products and stand behind what we do, so you can count on our continuous support along the whole way! All the best, Petcube Team

PetcubeReviews of petcube.com

About Petcube

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PetcubeReviews of petcube.com

Petcube reviews

Wonderful products and customer service

My Petcube needed a firmware update

Helped me out with an old device

Love my petcube & the customer service

We have a beautiful puppy called Lobito…

Pawsitive touch 🐾

Service was quick and easy

Keep up the good work!

About Petcube

About these reviews

More in Audio & Visual, California

Acratech

Cinemacameras.com

PhotoPanda

SuperBox TV Box Store

Petcube reviews

Wonderful products and customer service

My Petcube needed a firmware update

Helped me out with an old device

Love my petcube & the customer service

We have a beautiful puppy called Lobito…

Pawsitive touch 🐾

Service was quick and easy

Keep up the good work!