Pam G.
I wanted to shout out to Adrian B for…
I wanted to shout out to Adrian B for an incredible customer service experience. I had a very complicated situation trying to confirm that I canceled my account and was requesting a refund for months of not using my Petcube. Adrian spent about 45 minutes looking up every possible way to confirm my account was canceled and that I would be refunded for my subscription that was not used. I am pretty sure that most would have given up after the first 15-20 minutes of a frustrating situation. I am extremely grateful for Adrian’s kindness and patience! Also my petcube helped me find my lost cat and I am very happy for that and feel it is a very useful device.
Response from PetcubeApr 19, 2022
Hi Pam, It was a pleasure serving you. We really appreciate you taking the time to share your feedback. I'll be sure to relay your message to Adrian and the team. Thanks for placing your trust in us and your willingness to share. We hope you’ll recommend us to your family and friends. All the best, Petcube Team