PetcubeReviews of petcube.com

I am very disappointed in this product. First when I'm at work and want to check in with my pets, it makes a "ding" sounds which sounds like a doorbell. That makes my dogs go crazy. So I have to keep the app open showing the video so the sound doesn't make them bark. The sound has problems with clarity. Often me talking is all garbled and unintelligible. If I'm not near a network like work, it disconnects and/or can't find a network. There are just too many problems with this product which I am returning.

This product needs improvement, it’s poor quality. When you’re trying to check up on your pet, you can hear your self talk, which is annoying and the image is not clear. When it dispenses treats it makes a mess and dispenses multiple treats instead of just one. Would I recommend this product, probably not.

I purchased an original Petcube and was super excited when there was an auto laser feature introduced. It worked great at first, then a later update caused the laser to respond very infrequently. The video quality also was not great, which was a major decision in purchasing the new one. The video quality of my new Petcube Play is great. However, the laser feature almost never goes off. I know that it responds to a lot motion, however, I have been dancing in front of the camera, close and far away, and it just doesn’t go off. If I wanted a regular webcam, I could’ve bought one, cheaper. I really wish there was an option to turn on the laser automatically at intervals of every half hour or fifteen minutes. Right now, there is no rhyme or reason to the auto laser, and I feel like this is more software related because it happened to both my old Petcube and my new Petcube Play. I would love to update the firmware to potentially increase the quality of the device, however, in order to do so, you need to call the company to initiate a firmware update. Just why? Another frustration I’ve had is that there are advertisements within the app. Full screen ads that you have to close, which show up intermittently. If I paid for the hardware, I shouldn’t be getting ads in the app. I have it set in iTunes and App Store to disable in app purchase notifications, but they still appear regardless.

Received last week, worked for about 12 hours and hasn't worked since, waiting on email from tech support

I ordered my wife's Christmas present on December 8th and received an email the next day stating that my order would arrive by December 13th. On December 15th I called the support line and was told that my item had shipped. On December 17th I called and asked for the tracking number. I received an email on December 18th that showed a tracking label had been created that afternoon. On December 21st I called the support number again and was finally told that my order had been delayed because the particular color of camera I ordered was out of stock. While everyone on the phone and via email were very friendly, I felt like nobody really knew what was going on. I understand the enormous volume of orders during the Christmas season and I appreciate the difficulty of getting all of those orders filled and out in a timely manner. I would simply suggest a more transparent system when a back-order is inevitable. In the end, the product will arrive a couple of days after Christmas and I'm sure my wife will love it.

Just bought the petbite 2 days and already mechanical issue. Called Petcube, they help to run some tests, but no result. Now awaiting customer service to respond after sending performance email to customer support. Hopefully, it will get fixed. Very disappointed.

I haven’t even received my items. Ordered Dec. 15 with proclaimed delivery by Priority Day mail on Dec. 20. It’s now Dec. 22, still no cameras. I am leaving for the holidays. Thanks - useless.