PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

Showing 501 reviews with 5 stars · Clear filters

Emma B.
Apr 26, 2022
Had some connection issues and while we…
Had some connection issues and while we didn't quite figure out what happened, we got my camera working and the customer service was very helpful in troubleshooting with me on multiple chats!
Response from PetcubeApr 27, 2022
Hi Emma, Experiences like yours are far too common, and we are happy that we were able to help you resolve it. I’ll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Larry
Apr 25, 2022
Good customer service
Great service, no issues!
Response from PetcubeApr 27, 2022
Hi Larry, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest review, and we’re glad you feel we’re on the right track! Please recommend us to your friends and family. All the best, Petcube Team
Dragomir D.
Apr 25, 2022
Maria from support team was great
Maria from support team was great. Helped us straight away with our issue and there was no wait time.
Response from PetcubeApr 27, 2022
Hi Dragomir, Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest review, and we’re glad you feel we’re on the right track! Please recommend us to your friends and family. All the best, Petcube Team
John P.
Apr 23, 2022
Awesome company!
I got my petcube and was super excited. It works great! Can keep an eye on my pup and toss him treats! Had a problem with android phone not working with microphone over mobile data but they are on top of fixing it already and added to investigation list company went above and beyond and helped refund my money so I can purchase the better unit in the meantime. Excellent customer service! Thankyou again guys!
Response from PetcubeApr 25, 2022
Hi John, We are grateful for your support, and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. Best, Petcube Team
sarah G.
Apr 22, 2022
Petcube Play and Play 2…
I got my first Petcube about 6 years ago as a gift and my cats have loved it since day one. It gives me a great peace of mind when I’m traveling to be able to see them and play with them. In the last 3 months, the camera part stopped working and I decided it was time to upgrade. I got the new Petcube camera (no laser) first, and my cats were heartbroken that a laser didn’t come out. One of them knows the chime and started looking for the laser and I felt so bad that I had to get a new Petcube Play 2 for them. Unfortunately the item arrived and the laser was not working properly. I used the support chat and we worked through several tests together and determined it must be faulty. The support team was so kind and helpful, even remote accessing the camera (with my permission) so they could test it themselves. After we found that it was faulty, they were kind enough to send me a replacement Petcube Play 2 free of charge. It arrived the very next day and works perfectly!! The cats are so happy and I’m delighted that I can play with them and give them exercise with the laser toy while also being able to keep an eye on them when I’m at work. Thanks Petcube!!!!
Response from PetcubeApr 25, 2022
Hi Sarah, We’re happy you're having a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope you'll recommend us to your friends and family. All the best, Petcube team
Philip
Apr 20, 2022
Help with Petcube device setup
I had some trouble setting up the Petcube device. Adrian helped me understand the setup steps and we were able to set it up very quickly.
Response from PetcubeApr 25, 2022
Hi Philip, It was a pleasure serving you. We really appreciate you taking the time to share your feedback. I'll be sure to relay your message to Adrian and the team. Thanks for placing your trust in us and your willingness to share. We hope you’ll recommend us to your family and friends. All the best, Petcube Team
Kandyce N.
Apr 19, 2022
Very easy to talk to and got everything…
Very easy to talk to and got everything I asked for as a costumer done nice and smoothly.
Response from PetcubeApr 25, 2022
Hi Kandyce, We are grateful for your support, and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. Best, Petcube Team
Heather D.
Apr 19, 2022
Petcube replaced my faulty camera
Petcube replaced my faulty camera. I appreciate they made the situation right. There were several back and forth emails first in which I was asked the same questions multiple times. However, the response to my intial email to support was super fast.
Response from PetcubeApr 25, 2022
Hi Heather, We are grateful for your support, and we highly appreciate your feedback. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. Best, Petcube Team

PetcubeReviews of petcube.com

About Petcube

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Had some connection issues and while we…

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Petcube replaced my faulty camera